Hi, I’m
Tamaya Burton
Tampa/Clearwater/ Will Travel,FL
Summary
Highly motivated individual with a great background of accomplishments, eager to learn new things and different opportunities in life.
Highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach.
Exceptional knowledge in wealth management, estate planning and investment. Expert knowledge of regulatory and supervisory requirements and corporate policies and procedures.
Authorized to work in the US for any employer
Overview
8
years of professional experience
Work History
Charter Communications, Spectrum
Call Center Customer Service Specialist
Job overview
- Service rep
- Resolved customer complaints and addressed emergency requests and needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Documented and detailed calls and complaints using call center's CRM database.
- Responded to customer comments and questions via LiveChat during shifts.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- For internet & home phone repair issues
- My daily work included walking each customer through steps to get them connected on & off of their internet connection as well as taking payments by phone to ensure service for the next month for customers.
Bayfront Health StSaint Petersburg, FL
Financial Counselor
12.2020 - Current
Job overview
- My job as financial counseling is to ensure each patient that visits the emergency room is properly registered & have updated insurance information in the system
- I start by updating all personal demographics
- Once I have all patients information I ensure they have on a emergency room wrist band to ensure the Doctors & nurses can properly chart on the patient
- I next update all insurance information making sure the hospital bill goes to correct address associated with the patient
- I Also I verify all payments such as deductibles & copayments due at time of service & process the payment if need be
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
- Helped clients identify and set short- and long-term financial and life goals and devise plans to reach those goals.
- Stayed up-to-date on financial products and consumer rights.
- Worked directly with clients to provide financial counseling and education using individualized counseling model and personal finance course.
- Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and commit to building successful company.
Walmart Neighborhood MarketPinellas Park, FL
Customer Service Supervisor
02.2019 - 12.2019
Job overview
- Served 85 - 95 customers per day with 100% accuracy
- Excellent customer service skills and positive attitude
- Organize and supervise activities such as the processing of cash handling
- Direct and coordinate operational, management and supportive services
- Resolve customer complaints
- Prepare employee work schedules
- Issue and cash money orders
- Organize and supervise activities such as the processing of cash handling
- Established and updated work schedules to account for changing staff levels and expected workloads
- Directed personnel training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Philly FinestSaint Petersburg, FL
Customer Service Agent
11.2018 - 12.2019
Job overview
- Received calls
- Appointment scheduling/moving appointment
- Order Supplies
- Rent Moving Supplies
- Confirming Appointments
- Kept reception area clean and neat to give visitors positive first impression
- Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Lew Williams Center For Early LearningSaint Petersburg, FL
Assistant Teach
08.2015 - 05.2019
Job overview
- Monitor students progress and provide students and teachers with assistance in resolving any problems
- Set educational standards and goals, and help establish policies, procedures, and programs to carry them out
- Prepare and maintain attendance, activity planning, or personnel reports and records for officials and agencies or direct preparation and maintenance activities
- Teach classes or courses
- Provide direct care to children
- Organized classroom materials to help teachers prepare for daily instruction and activities
- Supported student learning objectives through personalized and small group assistance to support classroom instruction
- Created lesson materials, visuals and digital presentations to supplement lesson plans
- Evaluated student progress through analysis of test scores and homework completion
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
Accent Care Hospice & Palliative Tampa, FL
Admissions Coordinator
03.2022 - Current
Job overview
- Assisted in patient admission process based on federal and state laws.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Performed document filing, bookkeeping and faxing for busy student admissions office.
- Contacted prospective students via email and phone calls.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Coordinated program referrals for community-based resources.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Provided ongoing counseling to help patients deal with conditions and processes
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
Education
Saint Petersburg College
Associate from Early Childhood Education
University Overview
- 3.9 GPA
- cum laude graduate
Skills
- Management
- Microsoft Office (6 years)
- Fraud Detect (3 years)
- Problem Resolution (6 years)
- Clear communication skills (6 years)
- Professional Development (6 years)
- Appointment Scheduling (6 years)
- Advanced Excel Spreadsheet Functions
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Accounts Payable and Accounts Receivable
- High-Volume Environments
- Customer Data Confidentiality
- Revenue Generation
- Computer Proficiency
- Best Practices Management
Timeline
Admissions Coordinator
Accent Care Hospice & Palliative
03.2022 - Current
Financial Counselor
Bayfront Health St
12.2020 - Current
Customer Service Supervisor
Walmart Neighborhood Market
02.2019 - 12.2019
Customer Service Agent
Philly Finest
11.2018 - 12.2019
Assistant Teach
Lew Williams Center For Early Learning
08.2015 - 05.2019
Call Center Customer Service Specialist
Charter Communications, Spectrum
Saint Petersburg College
Associate from Early Childhood Education
Similar Profiles
Tyler HendersonTyler Henderson
Regional Connectivity Specialist at Charter Communications, SpectrumRegional Connectivity Specialist at Charter Communications, Spectrum
Anthony SmithAnthony Smith
Customer Service Representative Video Repair Lead at Charter Communications, SpectrumCustomer Service Representative Video Repair Lead at Charter Communications, Spectrum
Keshawn MoutonKeshawn Mouton
Cust Svc Billing at Charter Communications, SpectrumCust Svc Billing at Charter Communications, Spectrum
Chelsea Ganer-LohChelsea Ganer-Loh
Maintenance Technician III at Charter Communications, SpectrumMaintenance Technician III at Charter Communications, Spectrum
Maria PriceMaria Price
Nursing Professional Development Practitioner at BayCareNursing Professional Development Practitioner at BayCare