Tamaya Grays

As a Crisis Intervention Specialist, I swiftly assess and triage individuals in acute distress, providing immediate emotional support and crafting safety plans to ensure their well-being. I excel in crisis intervention techniques, offering empathetic listening and de-escalation strategies to stabilize situations. I connect individuals with necessary resources and follow up to ensure ongoing support. My documentation tracks interventions for continuity of care, and I may offer short-term psychotherapeutic support as needed.

As a freelance content writer, I create compelling content for various platforms, including blogs, websites, and online publications. My skills span social media content creation, product descriptions, proofreading, and editing. I excel at meeting deadlines, managing multiple projects, and adapting writing styles to different audiences and industries. Proficient in Canva and SEO principles, I ensure content optimization and engagement. With strong communication and collaboration abilities, I work independently and stay updated on industry trends for continuous improvement.

As an Access Support Specialist, my role revolves around managing multiple phone lines and delivering exceptional customer service within a call center environment. I handle various tasks, including scheduling appointments, registering patients, and facilitating referrals. Additionally, I serve as a liaison between multiple clinics and patients, ensuring seamless communication and coordination of care. Data entry is crucial in maintaining accurate records and facilitating efficient processes. Overall, I play a pivotal role in streamlining access to healthcare services and providing support to both patients and healthcare providers.

As a professional Lyft driver, I ensure safe and efficient transportation for passengers by conducting pre-trip and post-trip inspections of vehicles. Utilizing GPS systems, I plan optimal routes and maintain accurate records of mileage, fuel usage, and vehicle maintenance. Committed to safety, I operate vehicles responsibly and adhere to company policies and legal regulations. Providing excellent customer service is a priority, and I demonstrate strong local road knowledge while maintaining a clean and organized work environment. Additionally, I assist passengers with loading and unloading cargo as needed.

As an Imaging Records Management Specialist, I coordinate with various departments to ensure seamless collaboration and develop high standards of customer service. I implement procedures to enhance workflow efficiency and customer satisfaction. My responsibilities include data entry, managing patient records, and handling film/CD imaging. Operating multiple phone lines, I deliver exceptional customer service and provide support in patient care. I also manage filing and faxing tasks, utilizing my knowledge of medical terminology to ensure accuracy and compliance.

As a Scheduling Coordinator at the Kids Gastroenterology clinic, I manage various administrative tasks to ensure smooth operations and patient satisfaction. This includes patient registration, referrals, and managing multi-phone lines with professionalism. I excel in data entry and maintain compliance with HIPAA laws in all aspects of my work, including faxing, filing, and patient records management. Serving as a liaison between the clinic and patients, I prioritize scheduling appointments efficiently while providing excellent customer service.

As a PBX/Info Rep, I'm at the forefront of customer service in a hospital setting, managing high-volume multi-phone lines with efficiency and professionalism. My role involves operating the PBX switchboard, facilitating seamless call transfers within the hospital, and responding promptly to emergent codes for patients in distress. In addition to managing calls, I handle administrative tasks such as filing, faxing, and data entry while ensuring patient care and maintaining confidentiality in patient records management. I also provide interpreter services as needed, ensuring effective communication across language barriers.