Tamaya Ware
Chicago,IL
Summary
Polite and professional customer service representative that's successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. 20 years of customer service Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Agent in charge
Sociale
Park Ridge , IL
06.2023 - Current
- Created and updated regular inventory reports and records.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reviewed employee performance regularly, offering constructive feedback and coaching for improvement as needed.
- Rotated stock according to dates and protocols.
- Counted out cash drawers and balanced totals.
- Processed cash, credit, debit, and check payments.
- Received and counted money.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Completed store opening and closing procedures.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Streamlined warehouse operations for increased efficiency through process improvements and staff training.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Promoted brand at industry events and through ongoing networking efforts.
- Improved order fulfillment rates by closely monitoring stock availability and promptly addressing shortages.
Budtender/Brand Ambassador
High Minded Events
Evanston, IL
06.2023 - Current
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
Keyholder/Freelance Artist
Estée Lauder (Mac)
Chicago, IL
10.2021 - Current
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Managed store personnel by delegating tasks and supervising daily operations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Trained newly hired sales team in upselling techniques.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Applied makeup in accordance with clothing style.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Scheduled onsite and offsite makeup appointments for clientele.
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Increased revenue through effective customer service and inventory management.
- Maintained regular client list and successfully handled walk-in customers.
Customer Service Agent
American Airlines
Chicago , IL
05.2019 - 11.2022
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilized QIK to input all key data into the database system.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Worked flexible hours; night, weekend, and holiday shifts.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained excellent attendance record, consistently arriving to work on time.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Addressed passengers' concerns about delayed and canceled flights and resolved issue through QIK.
- Used airline computer system to create airline tickets and boarding passes.
- Operated PA system to make announcements regarding flight activity.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Used QIK to prepare pre-departure and post-departure reports and passenger manifests.
Pharmacy Technician
CVS Coram Infusion Pharmacy
Mount Prospect , IL
03.2016 - 05.2019
- Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Stocked, labeled and inventoried medication to keep accurate records.
Certified Pharmacy Technician
Ingalls Memorial Hospital
Harvey, IL
11.2012 - 03.2016
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Counted, measured, and compounded medications following standard procedures.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Implemented procedures necessary for compounding, mixing, packaging and labeling.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
Certified Pharmacy Technician
Joliet Oncology Hematology Associates
Joliet, IL
06.2012 - 07.2014
- Led team of 15 technicians in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Prepared bills for insurance companies.
- Processed incoming drug orders.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Education
Other - Biology
Olivet Nazarene University
05.2016
Skills
- Stock management
- Retail store support
- Medical terminology knowledge
- Staff education and training
- Shipping procedures understanding
- Order fulfillment
- Service standard compliance
- Money handling abilities
- Recordkeeping strengths
- Complaint resolution
- Documentation and reporting
- Conflict Resolution
- Empathetic and genuine
- Vendor Relationships
- Maintaining Clean Work Areas
- Pouring Samples
- Product Demonstration
- Staff Training
- Floor Operations and Displays
- Store Promotions
- Relationship Management
- Customer Service
- Promotional Awareness
- Inventory Control
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Collaborated with team of 25 in the development of community development.
Certification
- CPhT - Certified Pharmacy Technician
Affiliations
Amplify Chicago
Urban farming/ Gregory Bratton
Languages
English
French
Timeline
Agent in charge
Sociale
06.2023 - Current
Budtender/Brand Ambassador
High Minded Events
06.2023 - Current
Keyholder/Freelance Artist
Estée Lauder (Mac)
10.2021 - Current
Customer Service Agent
American Airlines
05.2019 - 11.2022
Pharmacy Technician
CVS Coram Infusion Pharmacy
03.2016 - 05.2019
Certified Pharmacy Technician
Ingalls Memorial Hospital
11.2012 - 03.2016
Certified Pharmacy Technician
Joliet Oncology Hematology Associates
06.2012 - 07.2014
Other - Biology
Olivet Nazarene University
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