Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tamayra Persaud

Snellville,GA

Summary

Dedicated team member with excellent communication skills and a pleasant demeanor. Good listening skills combined with a detail-oriented and attentive nature.Such a people person very attentive Responsible employee with experience handling money, restocking merchandise, and assisting customers with product identification, Proven track record of improving efficiency and profitability. Manager with 1 years of experience directing staff and maintaining a pleasant customer service environment.Experience in call center,online customer care and solving customer issues over the phone,help place orders,track order and help do returns.Very experienced with technology,Microsoft,zoom and Google meet. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

Value Village
11.2019 - 04.2020


  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.
  • Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services.
  • Performed a full audit of inventory and sales reports, ensuring accuracy.
  • Established personal connections with customers, exceeding customer service expectations.
  • Increased customer retention .
  • Increased sales by an average per day.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Processed customer orders and accurately handled payment transactions.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Assistant Manager

RaceTrac Petroleum, Inc
03.2021 - 06.2022
  • Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
  • Served all in-line customers in a timely manner
  • Greeted store associates with a friendly smile and helped them with any questions they had
  • Developed a system that tracked all in-store customers and exposed new opportunities for customer retention
  • Handled in-line customers in a polite, courteous, and efficient manner
  • Rotated merchandise and displays to feature new products and promotions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Interacted well with customers to build connections and nurture relationships.

Pre-K Teacher

Rosebud Child Development Center
10.2021 - 02.2022
  • Handled [x] students and [x] teaching assistants, with a class size of up to [x] children per classroom
  • Organized and planned monthly field trips, providing a safe, happy, and fun environment for the children
  • Established a relationship with the parents by interacting with them before and after school, leading to higher attendance rates
  • Established positive communication with parents in daily conversation and formal conferences.
  • Monitored classroom to verify safe and secure environment.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Assisted and supervised Number children through entire school day.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Organized and supervised large and small group activities.
  • Developed weekly lesson plans and activities to engage children and promote learning.

Customer Service Lead/Cashier

Kohl's
06.2020 - 03.2021
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Developed and trained [x] new customer service representatives on the proper handling of customer inquiries
  • Used POS system to enter orders, process payments and issue receipts.
  • Redeemed coupons to discount purchases.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Answered product questions using knowledge of sales and store promotions.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Performed cash, card and check transactions to complete customer purchases.

Customer Service Representative

Victoria Secret Call Center
10.2022 - Current
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Tracked customer service cases and updated service software with customer information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests for products, services, and company information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

high school diploma - High School

South Gwinnett High School
Snellville, GA
06.2021

Skills

  • Customer service, Communication skills, Microsoft word, Leadership, English, Time management, Guest services,
  • Documentation review, Computer literacy, Management Experience, High volume transactions, Cash drawer balancing,
  • Excellent verbal communication, Money management
  • Territory Sales Experience, Microsoft excel, Microsoft word
  • Refund Handling
  • Retail Merchandising
  • Dispensing Lottery Tickets
  • Basic Math Functions
  • Customer Satisfaction
  • Price Identification
  • High-Volume Environments
  • Rewards Programs
  • Telephone Management
  • Recording Counts
  • Shipment Procedures
  • Customer Transactions
  • Fitting Room Oversight
  • Upselling Techniques
  • Customer Complaint Resolution
  • Billing and Payment Processing
  • Microsoft Office
  • POS Inventory System Operation
  • Telephone Reception
  • Staff Assignments
  • Customer Service and Assistance
  • Monetary Transactions
  • Cash Register Operation
  • Sales and Promotions
  • Return and Exchange Processing
  • Credit and Debt Card Processing

Timeline

Customer Service Representative

Victoria Secret Call Center
10.2022 - Current

Pre-K Teacher

Rosebud Child Development Center
10.2021 - 02.2022

Assistant Manager

RaceTrac Petroleum, Inc
03.2021 - 06.2022

Customer Service Lead/Cashier

Kohl's
06.2020 - 03.2021

Customer Service Cashier

Value Village
11.2019 - 04.2020

high school diploma - High School

South Gwinnett High School

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Tamayra Persaud