Tamber L Trapp
Leander,TX
Summary
Dynamic professional with a solid background in customer service and logistics. Recognized for enhancing customer experience through effective problem-solving and time management. Eager to contribute to a team focused on optimizing delivery operations and customer satisfaction.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
16
16
years of professional experience
Work History
Driver
Uber Eats
10.2025 - Current
- Delivered food promptly, ensuring customer satisfaction and adherence to delivery standards.
- Navigated efficiently using GPS technology, optimizing delivery routes for reduced wait times.
- Communicated effectively with customers regarding order status and delivery updates.
- Managed multiple deliveries simultaneously, demonstrating strong time management skills.
- Maintained vehicle cleanliness and functionality, performing routine checks before shifts.
Product Merchandiser
Grocery Supply Company
12.2024 - 10.2025
- Analyzed market trends to optimize product placement and enhance sales performance.
- Collaborated with vendors to maintain inventory levels and ensure product availability.
- Executed merchandising strategies to create appealing product displays and drive customer engagement.
- Monitored competitor activities to adapt merchandising tactics and improve brand positioning.
- Evaluated customer feedback to refine product selection and improve overall shopping experience.
- Coordinated with cross-functional teams to align merchandising efforts with marketing campaigns.
- Improved store aesthetics by designing visually appealing and cohesive merchandising layouts.
- Analyzed sales data to identify underperforming products, devising targeted merchandising strategies to boost their performance.
- Collaborated with marketing team to develop eye-catching in-store signage and promotional materials that drove customer interest and engagement.
- Coordinated with buying teams to ensure appropriate stock levels were maintained, minimizing instances of overstock or missed sales opportunities due to lack of inventory.
- Maximized retail space utilization by creatively configuring display fixtures to showcase a greater variety of products.
- Increased product visibility by strategically arranging merchandise displays in high-traffic areas.
- Facilitated clear communication between store management and staff regarding merchandising objectives, contributing to a cohesive and goal-oriented team environment.
- Optimized inventory management, implementing a streamlined system for tracking stock levels and reordering products as needed.
- Maintained accurate records of promotional events and customer interactions.
Sales Associate
Landry's Golden Nugget
02.2024 - 09.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale system, ensuring efficient service delivery.
- Maintained organized merchandise displays to promote products and increase sales opportunities.
- Collaborated with team members to achieve store sales targets and improve customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Rotating merchandise, and maintaining inventory in clean friendly high traffic gift store
Lead Customer Service Representative
Circle K Corp
07.2022 - 11.2023
- Led daily customer service operations, ensuring prompt resolution of inquiries and issues.
- Trained and mentored new team members on company policies and systems.
- Utilized CRM software to track customer interactions and improve service quality.
- Developed and implemented process improvements to enhance workflow efficiency.
- Monitored performance metrics, identifying areas for staff development and training needs.
- Facilitated regular team meetings to share best practices and foster a collaborative environment.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and provided backup support for organizational leadership.
- Cross-trained and backed up other customer service managers.
- Sought ways to improve processes and services provided.
Drugless Practicioner
Tamber's Touch
10.2009 - 12.2015
- Business Networking
- Appointment setting
- Reflexology, Reiki, Aroma Therapy, IET
- Accounting
- Follow up
- Maintain neat, clean, sanitized, and organized work environment
- Processed customer transactions accurately and efficiently using POS systems.
- Assisted customers with inquiries, providing exceptional service and support
- Addressed customer needs and made product recommendations to assist with relaxation process
- Maintain accurate, complete customer records for routine follow up care
Education
Realtor - Real Estate
Key Realty
Las Vegas, NV12-2015
Graduate Certificate - Massage Therapy
Academy of Healing Arts
Las Vegas, NV06-2009
Skills
- Time management (Key Holder)
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Shipping and logistics
- GPS and route planning
- Data entry
- Critical thinking
- Call center experience
- Administrative support
- Product and service solutions
Timeline
Driver
Uber Eats
10.2025 - Current
Product Merchandiser
Grocery Supply Company
12.2024 - 10.2025
Sales Associate
Landry's Golden Nugget
02.2024 - 09.2024
Lead Customer Service Representative
Circle K Corp
07.2022 - 11.2023
Drugless Practicioner
Tamber's Touch
10.2009 - 12.2015
Realtor - Real Estate
Key Realty
Graduate Certificate - Massage Therapy
Academy of Healing Arts