Hi, I’m
Scott Tamborski
Chino Valley,AZ
Summary
I am a senior level, tenured Sales Engineer with over 25 years' experience in the telecommunications industry. I have experience with PBX's, UCaaS, Network Services, CCaaS, Data Networking, and most other facets of the industry. I am well experienced meeting with customers at the office manager to the C-level executives and discovering their needs and designing solutions to solve their challenges.
I have experience creating and designing training programs, managing partner and agent channels, project management teams, customer support and market research. I am well versed in marketing practices and creating programs that drive sales and motivate employees.
I have accomplished success on teams that have started partner programs from the beginning to over 800 partners and driving growth over 20% increase in revenues in a years growth timeframe.
Overview
25
years of professional experience
4
Certifications
Work History
HP Poly
Sr. Solutions Architect
02.2022 - 10.2023
Job overview
- Responsible for the technical aspect of the service provider relationship to assist them in deploying new hardware and software to their product portfolios.
- I traveled with service providers to conduct roadshows for lunch and learn events and various partner meetings through the US.
- Monitored and tested certification configurations to identify potential bottlenecks, develop solutions and collaborate with service providers on solution implementation.
- Participated in new release firmware software to assist service providers in updating products to their platform
- Provided technical support and troubleshooting to service providers.
Momentum Telecom
Solutions Design Engineer, Contact Center SME
04.2018 - 01.2022
Job overview
- I provide sales technical support to the channel managers and regional sales managers for my territory
- I support the entire western US for all the partners and sales staff that sell there
- I provide discovery calls, demonstrations and work partner events, trade shows and any type of support the partners need
- I also support the entire sales team and account management on contact center and IVR opportunities.
Crexendo
Director of Sales Support
08.2017 - 04.2018
Job overview
- I have many responsibilities in this position, the primary being a sales engineer for our direct and channel sales teams
- I also provide all demos, training, support for all partner demo systems as well as conduct consistent webinars for partner learning
- I am also involved in new product releases, new systems and processes and assist in growing the company through new partners and sales.
Star2Star Communications
Sr. Sales Engineer
05.2016 - 05.2017
Job overview
- I support the Regional Account Directors in the Mountain region that bring on business partners to sell the solution
- This would include pre-sales events such as demos, discovery calls and presentations as well as some post-sales work such as setting up demo systems, customer analyzing and strategizing
- Training new partners in a classroom environment is a task that I assist with to ensure partners fully understand the products and services and know how to install them and support them.
Nextiva
Sr. Sales Engineer
12.2013 - 05.2016
Job overview
- My role is the first Sales Engineer to assist the Channel group and Enterprise, Government and E-Rate group in growing business
- Due to my vast experience in hosted communications, I also assist in marketing, product development, troubleshooting, training and many other facets
- All of these groups were started in early 2014 and are working on growing into a large success.
LiveOps
Technical Account Manager
07.2013 - 12.2013
Job overview
- My role is to support existing customer accounts by providing 'white glove' service in the areas of support, professional services product management and general account maintenance
- This involved me interfacing with many departments within LiveOps to assist the customer and managed the process or project
- I also regularly visited the customers to assist them with any concerns, issues or requirements they had to further grow their call center.
Telesphere
Sr. Sales Engineer/Product Manager/Training
10.2008 - 07.2013
Job overview
- In addition to my regular duties as Sales Engineer to the Arizona market, I am responsible for ensuring all markets are trained on new and existing products, pricing changes or other training needs
- I also travel to existing markets to ensure demo rooms are well equipped and maintained and market sales engineers are equipped with the tools and resources to be successful
- I am also assisting in developing content for Telesphere's Learning Management System
- This allows outside agents and employees to attend self-paced training and get 'Just in Time' learning
- The content is developed using PowerPoint, Flash, Videos and other materials
- I am also a Product Development Manager responsible for launching new products and ensuring they are ready for success
- I work with a team to test, evaluate and troubleshoot new products, design marketing level materials, plan launch dates, goals and responsibilities, research competition, train employees, drive pricing and ensure the product will have complete success
- I manage Telesphere's entire product catalog ensuring sales and support has the proper resources to effectively sell
- Finally, I assist in customer management and retention
- I am on a team that reviews customers that may churn in deciding how to turn them around to stay on Telesphere's services
- I have managed accounts directly most recently a crisis center in the Phoenix and Tucson area and have been frontline support for them 24x7
- I assisted them with new product sales, support issues and a liaison to management on their levels of happiness with Telesphere.
Education
University of PhoenixPhoenix, AZ
Bachelor of Science from Information Technology, Security Solutions
Auburn Career Center
from Computer Sciences
01.1988
Madison High School
Diploma
01.1988
Skills
- Presenting solutions and demonstration to various size audiences about products and services
- Many software applications such as Microsoft 365, Teams, Zoom, Salesforce, Jira, Slack, and many more
- Supervision and Leadership
- Problem Resolution
- Team Building
- Time Management
- Relationship Building
- Dependable and Responsible
Qualifications Summary
I am a senior level, tenured Sales Engineer with over 25 years' experience in the telecommunications industry. I have experience with PBX's, VoIP, Network Services, Contact Centers, Data Networking, and most other facets of the industry. I am well experienced meeting with customers at the office manager to the C-level executives and discovering their needs and designing solutions to solve their challenges.I have experience creating and designing training programs, managing dealer and agent channels, project management teams, customer support and market research. I am well versed in marketing practices and creating programs that drive sales and motivate employees. Highlights of expertise:PBX VoIP (Hosted) Data Networks, SD WANData Networking Data Equipment Network DesignCommunications Technical Sales Sales Managing and CoachingContact Centers Call Centers Mobility Solutions
Affiliations
Military Veteran
US Navy from 1988 to 1996 as an Operations Specialist and Anti-Submarine Air Controller. Served during Desert Storm and Desert Shield
US Arizona Army National Guard from 2003 to 2005 as a Field Artillery Corporal. Serviced during Operation Iraqi Freedom.
Lifetime American Legion member
Certification
I have achieved A=, Network +, Computer Telephony Professional (CTP), CCNA, and many manufacturer certifications for their products from Inter-Tel, Broadsoft, Polycom, and Juniper.
Timeline
Sr. Solutions Architect
HP Poly
02.2022 - 10.2023
Solutions Design Engineer, Contact Center SME
Momentum Telecom
04.2018 - 01.2022
Director of Sales Support
Crexendo
08.2017 - 04.2018
Sr. Sales Engineer
Star2Star Communications
05.2016 - 05.2017
Sr. Sales Engineer
Nextiva
12.2013 - 05.2016
Technical Account Manager
LiveOps
07.2013 - 12.2013
Sr. Sales Engineer/Product Manager/Training
Telesphere
10.2008 - 07.2013
University of Phoenix
Bachelor of Science from Information Technology, Security Solutions
Auburn Career Center
from Computer Sciences
Madison High School
Diploma
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