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Tambra Fenton
East Saint Louis,IL
Summary
Dynamic and reliable Stand Attendant at Busch Stadium, recognized for enhancing customer satisfaction through effective communication and food safety compliance. Proven ability to manage cash handling and inventory efficiently while fostering a welcoming atmosphere. Committed to maintaining high cleanliness standards and building customer loyalty in fast-paced environments.
Friendly and approachable, with natural ability to connect with people and create welcoming atmosphere. Knowledge of customer service principles combined with strong communication skills and ability to handle transactions efficiently. Committed to enhancing customer experience and contributing to positive work environment.
Professional with experience in customer service and food handling, ready to excel in this role. Strong focus on teamwork and achieving results, adaptable to changing needs. Skilled in maintaining cleanliness, managing inventory, and providing excellent customer experiences. Reliable and efficient, with positive attitude and strong communication skills.
[Job Title] offering positive attitude and flexible schedule. Works well independently or with others as part of dedicated team. Experienced in food service and positive customer interaction.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Stand Attendant
Busch Stadium
08.2018 - 09.2020
- Assisted customers with inquiries and provided information about services.
- Maintained cleanliness and organization of designated areas to ensure safety.
- Monitored equipment for proper functioning and reported any issues promptly.
- Collaborated with team members to enhance service efficiency and customer satisfaction.
- Supported event setup and breakdown, ensuring smooth operations throughout events.
- Engaged with customers to create a welcoming atmosphere and address concerns effectively.
- Operated cash registers accurately, ensuring all financial transactions were handled securely and efficiently.
- Established rapport with repeat customers through friendly interactions and consistent service quality.
- Increased sales by offering suggestive selling techniques to upsell menu items and beverages.
- Enhanced customer satisfaction by providing prompt and efficient service in a busy stadium environment.
- Collaborated with team members to maintain a clean and organized workspace, resulting in an efficient service flow.
- Ensured food safety standards were maintained through regular cleaning of workstations and proper handling of food items.
- Maintained knowledge of menu offerings, ingredients, and preparation methods to provide detailed information to guests as needed.
- Provided assistance with event setup and breakdown duties as needed for smooth transitions between games or concerts held at the venue.
- Implemented time-management skills to balance multiple tasks simultaneously in a fast-paced environment.
- Increased overall customer satisfaction through attentive listening, identifying specific needs, and providing prompt solutions to any concerns or complaints.
- Contributed to increased efficiency by prepping ingredients during downtime periods between customers.
- Adhered to strict health code regulations while preparing food items, preventing any potential contamination or hazards.
- Assisted with inventory management, maintaining accurate records of stock levels for optimal replenishment.
- Used cash register to tender change and process cash and credit card payments.
- Consistently provided friendly service to promote better customer engagement.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Responded to customer complaints to help resolve issues.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Communicated stand offerings and answered guest questions regarding orders.
- Monitored inventory and notified management of deficiencies or shortages.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
- Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
- Prepped food items for later use to save staff time during busy hours.
- Promptly handled all guest concerns, questions, and complaints to boost customer service ratings [Number]%.
- Cooked and packaged large batches of food prepared to order or kept hot until needed.
- Prepared food orders within [Number]-minute period.
- Loaded perishable items into climate-controlled coolers to prevent food spoilage.
- Created custom orders based on customer dietary preferences and dietary restrictions.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
East Saint Louis SR. High School
East Saint Louis, IL06-2009
Skills
- Reliability and punctuality
- Cleanliness and hygiene
- Food safety
- Cash handling proficiency
- Cleaning and sanitation
- Food handling safety
- Cash handling
- Food handling
- Food safety compliance
- Payment processing
- Late-night shift availability
- Food safety and sanitation
- Friendly and helpful
- Honest and dependable
- Reliable and responsible
- Cleaning and sanitizing
- Multitasking
- Positive customer engagement
- Inventory and stocking
- Cash register operation
- Store opening and closing
- Safety and cleanliness standards
- Purchase orders
- Self motivation
- Building customer loyalty
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Interests
Timeline
Stand Attendant
Busch Stadium
08.2018 - 09.2020
High School Diploma -
East Saint Louis SR. High School
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