Nathalie Tambwe Medi
Atlanta,GA
Summary
Dedicated and results-driven professional with over 10 years of experience in delivering quality service and unparalleled support to customers and clients. I am committed to maintaining professional relationships to drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service specialist
A Votre Service LLC
01.2022 - 05.2024
- Manage large amounts of incoming phone calls.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
Administrative Coordinator
Calixte Munana
03.2021 - 01.2022
- Manage calendar and schedule meetings, appointments, and travel arrangements
- Provide general administrative support
- Monitor and order office supplies
- Prepare and edit correspondence, reports, and presentations
Administrative Assistant
GSU
07.2018 - 02.2021
- Schedule and coordinate meetings
- Prepare communications such as memos, emails, invoices, reports and other correspondence
- Create and maintain filing systems, both electronic and physical
- Schedule appointments and maintain calendars
Tax Consultant
DGI
12.2014 - 07.2015
- Facilitated smooth communication between clients and taxing authorities during inquiries or disputes, achieving favorable outcomes.
- Maintained positive relationships with both existing and prospective clientele through excellent customer service and responsiveness.
- Identified discrepancies in client records that could trigger audits or result in missed deductions or credits.
- Provided expert guidance to clients during audits, minimizing potential penalties and interest charges.
Team Leader
Pamphile Tambwe Organization
07.2013 - 11.2014
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Cashier/Floor Representative
Le Cerveau Group
03.2011 - 06.2013
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Technical Business Administration
Georgia States University
High School Diploma -
C.S Les Bourgeons
Associate of Science -
Georgia Perimeter College
Skills
- Customer Service
- Relationship Building
- Sales Target Achievement
- Complaint Resolution
- Record Keeping
- Calendar Management
- Meeting Coordination
- Administrative Support
- Office Supply Management
- Document Preparation
- Filing System Management
- Phone Handling
- Visitor Greeting
- Microsoft Office Suite
- Communication
Timeline
Customer Service specialist
A Votre Service LLC
01.2022 - 05.2024
Administrative Coordinator
Calixte Munana
03.2021 - 01.2022
Administrative Assistant
GSU
07.2018 - 02.2021
Tax Consultant
DGI
12.2014 - 07.2015
Team Leader
Pamphile Tambwe Organization
07.2013 - 11.2014
Cashier/Floor Representative
Le Cerveau Group
03.2011 - 06.2013
Bachelor of Science - Technical Business Administration
Georgia States University
High School Diploma -
C.S Les Bourgeons
Associate of Science -
Georgia Perimeter College
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