Tamea Sibley
Summary
Outstanding personality, with the dedication and determination to excel at any given task or assignment; that is also ready to advance my career in any field.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Daily Service Worker
A Good Home Care
03.2023 - 12.2023
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Maintained patient's home environment to keep safe, clean and familiar.
- Monitored medications for interactions and need for change to manage health conditions.
- Assisted clients with mobility issues, promoting safety and independence in their homes.
Truck Dispatcher
Evans Energy Resources LLC
10.2018 - 11.2022
- Dispatched drivers on contracted loads by relaying pickup and delivery information as well as routing
- Provided informed directions & specific instructions for drivers regarding material placement
- Train and assign jobs for employees as per individual skill and review employees performance periodically
- Perform all duties of manager in absence or when necessary to ensure routine performance and operation of all activities of company
- Kept records, monitored driver daily logs for errors or violations
- Managed drivers' hours of service and dispatched loads accordingly
- Assist drivers in meeting their maximum potential while maintaining delivery time specifications
- Provide effective communication between the customer and driver when truck issues arise with freight on board
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
Call Center Supervisor
Teleperformance
06.2016 - 09.2020
- Insured implementation of call center policies, operations and performance standards were understood and followed by agents
- Monitored calls and provided feedback during coaching sessions
- Create and develop plans to ensure team achieves business objectives
- Provide constructive feedback and obtain improvement commitments from staff
- Lead and/or attend meetings and cross functional teams for diverse policy and process improvements
- Ensured customer satisfaction by monitoring staff to ensure compliance with company policies and procedures
- Provided and documented performance feedback through daily, weekly and monthly one-on-one sessions, performance reviews and goal setting
- Managed employee payroll and scheduling
Cashier
McDonald's
06.2014 - 06.2016
- Communicate with customers in a fast and friendly manner
- Assemble food to ensure fast service
- Handle money transactions and issue receipts
- Ensuring that all restaurant menu items meet operational standards
- Quickly and accurately processed meal orders while developing rapport with customers
- Resolved customer needs using professionalism and sensitivity
Education
None - Nursing
Southern University at Shreveport
Shreveport, LA10.2024
High school diploma -
Booker T. Washington High School
Shreveport, LA05.2016
Skills
- MULTITASKING
- PROBLEM-SOLVING
- Cashiering
- Organizational Skills
- Cash Handling
- Payroll
- Call Center Management
- Multi-line Phone Systems
- QuickBooks
- Computer Skills
- Microsoft Outlook
- Effective Decision Making
- Advanced problem solving
Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Certified Phlebotomy Technician (CPT) - National Healthcare Association (NHA).
Honors
· 2016 – National Honors Society , Booker T. Washington New Technology High School
· 2024- Phi Theta Kappa Honors Society , Northwest Louisiana Technical Community College
University Service
2024 – School of Practical Nursing Class President , Northwest Louisiana Technical College
References
Available upon request.
Timeline
Daily Service Worker
A Good Home Care
03.2023 - 12.2023
Truck Dispatcher
Evans Energy Resources LLC
10.2018 - 11.2022
Call Center Supervisor
Teleperformance
06.2016 - 09.2020
Cashier
McDonald's
06.2014 - 06.2016
High school diploma -
Booker T. Washington High School
None - Nursing
Southern University at Shreveport
Similar Profiles
Harley CarnahanHarley Carnahan
Caregiver at Good Hands Home Care LLCCaregiver at Good Hands Home Care LLC
Tonya WalkerTonya Walker
Behavior Support Specialist-CNA at EAK Good Neighbor Home Health CareBehavior Support Specialist-CNA at EAK Good Neighbor Home Health Care
Demetric WebbDemetric Webb
RN, Patient Care Manager at Christus Good Shepherd Home CareRN, Patient Care Manager at Christus Good Shepherd Home Care