Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Loan Specialist
Truist Bank
10.2022 - Current
Developed and implemented marketing campaigns to attract new customers.
Continuously updated knowledge on industry trends and regulations through professional development activities.
Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
Collaborated with other departments to promptly process loan applications.
Assisted customers in understanding loan terms and conditions to make informed decisions.
Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
Originated, reviewed, processed, closed, and administered customer loan proposals.
Resolved problems, improved operations and provided exceptional service.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Team Lead
Walmart
10.2019 - 10.2022
Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Collected, arranged, and input information into database system.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Observed packing operations to verify conformance to specifications.
Mentored and guided employees to foster proper completion of assigned duties.
Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Receptionist
J & J
06.2017 - 09.2019
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Corresponded with clients through email, telephone, or postal mail.
Operated multi-line telephone system to answer and direct high volume of calls.
Assisted with onboarding new clients and securing paperwork completion.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Managed multiple tasks and met time-sensitive deadlines.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Responded to inquiries from callers seeking information.