TAMEA WOODS
Houston ,TX
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
9
9
years of professional experience
Work History
Records Retrieval Specialist
Ontellus
08.2023 - Current
- Improve record retrieval efficiency by implementing advanced organizational systems and protocols.
- Demonstrate flexibility by adapting quickly to changing priorities and shifting deadlines, ensuring consistent productivity under pressure.
- Develop an efficient system for categorizing records, allowing for quick identification and retrieval in response to requests.
- Collaborate with team members to ensure timely completion of projects and optimal workflow management.
- Classify files based on source, type or other details.
- Improve physical and digital filing systems with enhancements to organizational strategies.
- Process and Ship Hard copies and Diagnostic imaging cd records for Opposing counsels, Attorney's and Insurance companies.
- Process escalations using Meta Record 8 system in an efficient manner.
- Manage incoming and outgoing mail.
- Identify and resolve filing discrepancies.
- Operate office equipment to scan and copy documents.
- Compile, sort and file high volume of documents.
- Add and update records with current materials.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Followed security protocols to protect sensitive and proprietary information.
Customer Service Representative
TransCore
10.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for account information regarding Toll accounts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Conducted 200 + inbound calls daily and processed license plates.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Improved resolution time with effective problem-solving for customer complaints.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Cashier
JCPenney
07.2017 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
- Improved efficiency, organized checkout area for optimal workflow.
- Increased sales of promotional items by informing customers about current offers.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Daycare Assistant Teacher
Tyler Day Nursery
07.2015 - 08.2016
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Arrived at assigned areas on time, prepared, and ready to work.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Helped new preschool children get used to classes by giving one-on-one support.
- Developed and implemented behavior management plans.
- Incorporated music, art and literature into curriculum.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Utilized creative teaching strategies to engage students in classroom.
- Organized and supervised large and small group activities.
- Assessed student progress and provided feedback on educational development.
- Developed innovative activities to engage young children in learning process.
- Monitored classroom to verify safe and secure environment.
- Supported students in developing self-esteem and self-confidence.
- Modeled positive behavior and communication skills for students.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Promoted learning and social development through structured and unstructured playtime.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Strengthened parent involvement in the educational process through effective communication strategies and family-centered activities.
- Implemented positive discipline techniques to encourage responsible behavior among students consistently.
Education
No Degree -
Tyler Junior College
Tyler, TXEsthetician License -
Houston Trainining School
Houston, TX08-2023
High School Diploma -
Robert E Lee High School
Tyler, TX06-2018
Skills
- HIPAA compliance
- Adobe acrobat
- Software knowledge
- Document scanning
- Medical records management
- Workflow optimization
- Clerical skills
- Digital Literacy
- Proactive
- Reasoning
- Typing
- Product Knowledge
- Able to establish and encounter intrapersonal relationships
- Intrapersonal Communication
- Empathetic
- Creativity
- Legal document handling
- Attention to detail
- Reliability
- Critical thinking
- Organizational skills
- Active listening
- Microsoft office
- Filing management
- Office equipment operation
- Administrative support
- Record keeping
- Goal setting
- Analytical thinking
- Deadline management
- Data entry
- Document analysis
- Customer service
- Time management
- Effective communication
- Quality control
- Adaptability
- Flexibility
- Problem-solving
- Teamwork and collaboration
- Fast learner
- Live chat
- OSHA Complainant
- Competence Driven
- Upselling
- Medical Terminology
- CPR certified
Timeline
Records Retrieval Specialist
Ontellus
08.2023 - Current
Customer Service Representative
TransCore
10.2021 - 08.2023
Cashier
JCPenney
07.2017 - 10.2021
Daycare Assistant Teacher
Tyler Day Nursery
07.2015 - 08.2016
No Degree -
Tyler Junior College
Esthetician License -
Houston Trainining School
High School Diploma -
Robert E Lee High School
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