Tameaka Maldonado
Dunn,NC
Summary
Dynamic Customer Service Specialist with proven expertise at Liveops, excelling in patient enrollment and HIPAA compliance. Adept at resolving inquiries and enhancing customer experiences through effective communication and problem-solving skills. Committed to maintaining accurate records and facilitating care coordination, consistently achieving performance benchmarks in a fast-paced call center environment.
Overview
18
18
years of professional experience
Work History
Customer Service Specialist
Liveops
Dunn, North Carolina
02.2022 - Current
- Provided exceptional customer service by answering incoming calls and addressing patient inquiries with empathy and professionalism, ensuring a positive experience for every caller.
- Verified and updated patient demographics accurately, maintained up-to-date records, and ensured compliance with HIPAA regulations.
- Enrolled patients in appropriate services based on eligibility or criteria, effectively coordinating care, and facilitating access to necessary behavioral health resources.
- Warmly transferred patients to third-party departments, ensuring seamless communication and continuity of care for patients needing specialized services.
- Provided product information and guidance to enhance customer experience.
- Engaged in ongoing training to enhance customer service skills and knowledge.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Correspondence Specialist
Patient Financial Services
Raleigh, NC
10.2007 - 05.2020
- Managed patient correspondence regarding financial inquiries and billing issues.
- Coordinated communication between patients and financial services teams.
- Reviewed and processed patient account documentation efficiently.
- Collaborated with cross-functional teams to resolve complex financial issues.
- Trained new staff on correspondence protocols and best practices.
- Composed letters and electronic correspondence for professionals and management team.
- Researched and compiled information for reports.
- Proofread, formatted and prepared internal documents such as memos, letters and reports for distribution.
- Performed data entry tasks as required by updating customer contact information in the system.
- Organized paperwork associated with outgoing mailings including envelopes, labels prior to shipping.
Education
High School Diploma -
Kinston High
Kinston, NC06-1996
Skills
- Customer service
- HIPAA compliance
- Patient enrollment
- Records management
- Care coordination
- Customer relationship management
- Effective communication
- Problem solving
- Active listening
- Call centers
- Complaint handling
- Call center experience
- Good communication skills
- Script adherence
Accomplishments
- I am a Children's Book Author, you can find my books on Amazon
References
References available upon request.
Timeline
Customer Service Specialist
Liveops
02.2022 - Current
Correspondence Specialist
Patient Financial Services
10.2007 - 05.2020
High School Diploma -
Kinston High
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