Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tameaka Merrell

Memphis,TN

Summary

Detail-oriented Compensation Analyst demonstrating superior knowledge of the latest salary and job trends. Astute professional with a background reviewing compensation requests and providing appropriate salary suggestions. Ready to join a new organization collaborating with other professionals as part of a talented team. Smart individual with compensation plan development experience.

Overview

13
13
years of professional experience

Work History

Compensation Specialist

CITY OF MEMPHIS
11.2021 - Current
  • Improved employee satisfaction by developing and implementing competitive compensation programs.
  • Streamlined salary administration process for increased efficiency and accuracy.
  • Enhanced company''s ability to attract top talent by conducting thorough market research on industry compensation trends.
  • Ensured compliance with federal and state wage laws by regularly reviewing and updating compensation policies.
  • Reduced turnover rates by conducting regular surveys and addressing employee concerns regarding pay equity.
  • Developed comprehensive job descriptions to accurately reflect roles, responsibilities, and necessary skills for successful performance in each position.
  • Collaborated with HR team to design performance management systems that aligned with company goals and encouraged employee growth.
  • Evaluated job positions within the organization to ensure consistent and equitable pay structures across all departments.
  • Conducted annual salary reviews to maintain competitiveness in the market and retain top performers within the organization.
  • Managed various compensation projects such as salary structure development, incentive plan design, and executive compensation analysis.
  • Provided expert guidance on compensation-related matters to managers during recruitment, promotion, or reassignment processes.
  • Analyzed data from internal sources and external benchmarks to continually assess the effectiveness of current compensation strategies.
  • Assisted HR department in resolving complex employee issues related to wages, overtime calculations, or classification disputes through careful investigation and analysis of facts.
  • Educated employees on their compensation packages through clear communication materials including written summaries, presentations, or one-on-one consultations as needed.
  • Negotiated vendor contracts for benefit plans with a focus on cost savings without sacrificing quality coverage for employees.
  • Administered annual merit increase process by working closely with department heads to determine appropriate adjustments based on individual performance evaluations.
  • Promoted a culture of transparency surrounding compensation practices by regularly sharing relevant data and insights with employees.
  • Participated in industry conferences and workshops to stay current on best practices in the field of compensation management and bring innovative ideas back to the organization.
  • Researched most current job trends and made recommendations to management regarding salary compensation.
  • Prepared and updated job description records for all employees across company.
  • Collaborated with recruiters to help develop compensation packages and maintain fair employee pay levels.
  • Recommended successful approaches to help resolve complaints with salaries and classifications.
  • Maintained strong working knowledge of Department of Labor's Fair Labor Standards Act and other regulations.
  • Updated personnel handbooks and individual records to keep filed accurate and detailed.
  • Organized positions by factors such as salary and status to develop effective categories and operational strategies.
  • Analyzed and evaluated existing compensation and benefits programs and recommended improvements.

Customer Service Agent

SEDGWICK CLAIMS MANAGEMENT
09.2019 - 03.2021
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Streamlined communication processes for improved information exchange between customers and team members.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Collaborated with team members to develop innovative solutions for complex customer problems.
  • Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Strengthened relationships with clients through proactive follow-up on pending issues and concerns.
  • Improved overall efficiency by providing constructive feedback to peers during team meetings.
  • Assisted in training new hires, sharing best practices for effective customer service delivery.
  • Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.

Guest Service Representative

THE HYATT PLACE MEMPHIS
01.2019 - 10.2019
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Conducted regular inventory audits of guest supplies to ensure adequate stock levels at all times.
  • Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.
  • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
  • Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.



Apartment Leasing Consultant

THE EDGE OF GERMANTOWN
04.2018 - 12.2018
  • Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
  • Streamlined the leasing process for greater efficiency, resulting in a higher number of successful applications.
  • Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
  • Developed strong relationships with local businesses to promote the apartment community and attract potential residents.

Email Customer Service Agent

ENTERPRISE HOLDINGS
02.2016 - 03.2018
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Streamlined communication processes for improved information exchange between customers and team members.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Collaborated with team members to develop innovative solutions for complex customer problems.
  • Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Strengthened relationships with clients through proactive follow-up on pending issues and concerns.
  • Implemented new strategies to reduce average call handle time while maintaining excellent service quality.
  • Improved overall efficiency by providing constructive feedback to peers during team meetings.
  • Assisted in training new hires, sharing best practices for effective customer service delivery.
  • Conducted thorough research on client accounts for accurate information gathering and issue resolution.
  • Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.
  • Fostered a positive work environment through active participation in team-building activities and initiatives.
  • Actively sought opportunities for continuous learning, attending workshops and trainings geared towards enhancing professional competencies.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Addressed customer account discrepancies and concerns.

HOTEL ASSITANT MANAGER

Extended Stay America, ESA
10.2013 - 06.2016
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.


Front End Supervisor

INN TOWN SUITES
06.2011 - 10.2013
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
  • Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.

Education

No Degree - Hospitality

University of Memphis
Memphis, TN
05.2001

High School Diploma -

Jones College Prep
05.1997

Skills

  • Budget Planning
  • Benefits Administration
  • Employee Relations
  • Payroll Management
  • Performance Management Integration
  • HRIS System Knowledge
  • Total Rewards Management
  • Annual Bonus Calculation
  • Job Evaluation Analysis
  • Merit Increase Planning
  • Job Description Creation
  • Compensation Training
  • Compensation Policy Review
  • Salary Structure Design
  • Cost of Living Adjustments
  • Compensation Strategy Development
  • Salary Benchmarking
  • Retention Bonus Strategies
  • Compensation Communication

Timeline

Compensation Specialist

CITY OF MEMPHIS
11.2021 - Current

Customer Service Agent

SEDGWICK CLAIMS MANAGEMENT
09.2019 - 03.2021

Guest Service Representative

THE HYATT PLACE MEMPHIS
01.2019 - 10.2019

Apartment Leasing Consultant

THE EDGE OF GERMANTOWN
04.2018 - 12.2018

Email Customer Service Agent

ENTERPRISE HOLDINGS
02.2016 - 03.2018

HOTEL ASSITANT MANAGER

Extended Stay America, ESA
10.2013 - 06.2016

Front End Supervisor

INN TOWN SUITES
06.2011 - 10.2013

No Degree - Hospitality

University of Memphis

High School Diploma -

Jones College Prep

Similar Profiles

CREATE PROFILE
Tameaka Merrell