Dedicated Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination.
Successfully coordinated high-priority projects and streamlined office operations. Dependable and quick-learning team player with effective communication and organizational skills.
Overview
13
13
years of professional experience
Work History
Executive Assistant
City of St. Louis
07.2023 - Current
Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Processed travel expenses and reimbursements for executive team and senior management group.
Volunteered to help with special projects of varying degrees of complexity.
Wrote reports, executive summaries and newsletters.
Worked with senior management to initiate new projects and assist in various processes.
Contributed to budget management by providing detailed expenditure reports regularly.
Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
Served as a liaison between departments to facilitate effective communication throughout the company.
Collaborated on 3 special projects to improve overall business operations within the organization efficiently.
Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
Managed complex calendars for 2 senior executives to facilitate efficient scheduling and meeting planning.
Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
Executive Secretary
City Of St. Louis
09.2018 - 06.2023
Handled confidential information in professional manner.
Answered high volume of phone calls and email inquiries.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
Assisted in preparation of financial reports, budgeting and forecasting for executive office.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Worked with senior management to initiate new projects and assist in various processes.
Volunteered to help with special projects of varying degrees of complexity.
Collated and distributed agendas and minutes for all executive meetings.
Assistant Office Manager
New Age Home Health Services
05.2015 - 08.2018
Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Transferred and directed phone calls, guests, and mail to correct staff members.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Created and updated records and files to maintain document compliance.
Authored business documents to organize and emphasize information quickly and effectively.
Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
Beneficiary Service Representative
Wells Fargo & Company
03.2012 - 05.2015
Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Initiated process improvement through collaboration with peers and leadership to exceed goals.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cross-trained and backed up other customer service managers.
Maintained up-to-date knowledge of industry regulations, guaranteeing compliance at all times during claim management.
Participated in regular audits to ensure compliance with company policies and government regulations related to beneficiary services.