Tameca Brown
Binghamton,NY
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Resume Highlights: Seasoned Professional, Detail
Oriented, Exceptional Customer Service, Excellent Communicator; Proven Ability to Interact Effectively with all Level of Management, Staff and Clients. Administrative qualities and Scientific Applied Studies in engineering Networks & Computing Systems. Expert in Microsoft
Office Products
Overview
30
30
years of professional experience
1
1
Certification
Work History
Pickup and Delivery Driver
Door Dash And Uber Driver
07.2016 - Current
- Pickup and Delivery Driver during third shift overnights while full time student.
- This position explores the world of communities and Businesses allowing personal relationships to be established during seasonal times, off seasons, peak seasons, rain or shine, snow days, to ensure that meals are delivered to homes in allotted times 4- 6 hours per day.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Systems' Consultant
Destiny Solutions
01.2001 - 01.2016
- Technology / Network Manager/ End user support/Trainer
- Design and manage Schools Network Infrastructure, Servers, Routers, PBX, ACD, Firewall, Tracking Databases, and PBX System including Tie/trunk lines
at 2 Remote Sites with 200+ nodes. In addition to the above helpdesk
procedures, roll also performs the following:
➢ Produce automated weekly / monthly reports and reviews of
current and ongoing projects/products managed.
➢ Implemented new product developments by interviewing vendors based on RFP requirements posted. Directed project life cycle through project meetings, setting various milestones as well as deadlines through completion ensuring on-going support to systems, managed on-site administration and off-site technical support.
➢ Designed Visio and PowerPoint presentations of new
implementations and plans consisting of workflows, charts, graphs, milestones, life cycles, training, illustrating processes and procedures.
➢ Automated the installation of software to end-user PCs via DOS batch files & UNIX Commands, Symantec Basic scripting, Novell Application Launcher
snapshot technology.
Network Support and Help Desk MIS/CIS Division
WINTHROP UNIVERSITY HOSPITAL
01.2008 - 01.2013
- Network Support and Help Desk MIS/CIS Division
- Worked with Digital and Analog HEALTH Informatics Systems,
Remote Helpdesk Connects (Altiris), Mainframes, Unix, Microsoft
Servers, Desktops, Laptops, Printers, Scanners, Stinger remote
medication carts and servers.
Citrix (VoIP) Platforms and Switches; Troubleshoot and trained
on several Healthcare Applications such as ‘Care
trend’s’/’Carestream’s’, ‘McKesson’, ‘Centricity’ EMR/EHR/ EPIC
Software Solutions integrated with wireless/mobility devices,
PACS/Radiology systems located on the LAN/WANs internal/
remote site locations.\ - Crimped 50 RJ45 Network cables per day and supported a Datacenter with 4-6 Mainframes and a complex suite of over 200 servers and 200 switches.
- Remotely analyzed and diagnosed complex network faults for [Type] end-users, recommending and implementing corrective measures.
- Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Managed and administered load balancing tasks for [Type] networks, routing and shaping traffic to reduce service interruptions and network strain.
- Designed and implemented cloud network infrastructures along with intra- and inter-data center connections.
- Supported users in setup and configuration of wireless bridge networks.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Monitored network hardware operations to evaluate proper configuration.
- Installed, Setup, Configured, and Monitored Medical PC
- Carts and Wall PC Units.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Diagnosed and executed resolution for network and server issues.
Project Manager/Business Systems Analyst/Network Support Engineer
OPTIMUM ONLINE CABLEVSION WOODBURY/GRUMMAN BETHPAG
11.1993 - 10.2001
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed project status updates to stakeholders and executive management.
- Supervised 500/1000 (4 complexes) seat call center (with 100,000 direct impacted employees) and over 10 million subscribers. Call volume of 30,000 calls per day.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Increased Revenues by 75%
- Handshake with Sales, Telemarketing Strategies, Marketing Promotional and Campaigns, Strategic Management, and Corporate Senior VPs, Presidents, and COO of operations as well as Administrative Staffs.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Generated ad-hoc reports to evaluate specific business requirements.
- Deployed predictive analytics models to forecast future trends.
- Developed and maintained data warehouses and data marts to support business operations.
- Generated standard and custom reports to provide insights into business performance.
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Collaborated with stakeholders to identify business needs and data sources.
Education
MBA - MIS, Business Analyst, and Supply Chain
Binghamton University
Binghamton, NY05.2025
Masters of Science - Executive Health Care -MS'23 System Science & Industrial Engineering
Binghamton University
Binghamton, NY07.2023
BBA - Information TechnologyMarketing
Hofstra University
Garden City, NY08.2011
Associate of Applied Science - Computer Information Systems
Nassau Community College
Garden City, NY06.2005
Skills
- Microsoft Office Products
- Project Management
- SmartSheets
- LucidChart
- Agile
- Lean Six Sigma
- Unix
- Oracle Database
- Python
- R
- SQL
- Smart Contracts
- Blockchain
- 6Sigma
- Systems Design Thinking
- DMAIC
- PLSQL
- Novell
- Telecommunications
- Lucent 5ESS
- Meridian
- Nortel
- Commercial Driving
- 2023 LSSWB Certified
- 2023 LSSYB Certified
- 2023 LSSGB Certified
- 2023 Working on Black Belt Certification & CCNA/CCNP
Accomplishments
- Six Sigma White/Yellow Belt Certified February/November 2023
- Lean Six Sigma (LSS) Green Belt Health Care - in progress - Certification completion date 1/1/2024
- Certificate in Fundamentals of Successful Project Management
- Certified ACD Engineer
- Certified Call Center Administrator
- Certified DDP/(PL)SQL Database/System Management
- Telecommunications Training
- Developed business operational functions and Core Business Model Frameworks
- Directed Phone support to Internal & external users
- Project managed various software migrations
- Installation, Designed, Programmed, Upgraded and Maintained Proprietary Tracking of New Business Modeling/Simulations & Trouble Management Databases
- Ensured continuous coverage / support for a 24/7 Helpdesk
- Worked with various departments to maintain a Windows Based Environment Network
- Supervised all trouble escalations
Affiliations
2023/2024 Honor Society
CSTEP / STEM
Ordained Minister
System Science and Industrial Engineering
Certification
- LSSWB go lean six sigma Training - [2023]
- LSSYB go lean six sigma Training - [2023]
- LSSGB go lean six sigma Training - [2023]
- CNA (Novell NetWare and PPM
Timeline
Pickup and Delivery Driver
Door Dash And Uber Driver
07.2016 - Current
Network Support and Help Desk MIS/CIS Division
WINTHROP UNIVERSITY HOSPITAL
01.2008 - 01.2013
Systems' Consultant
Destiny Solutions
01.2001 - 01.2016
Project Manager/Business Systems Analyst/Network Support Engineer
OPTIMUM ONLINE CABLEVSION WOODBURY/GRUMMAN BETHPAG
11.1993 - 10.2001
MBA - MIS, Business Analyst, and Supply Chain
Binghamton University
Masters of Science - Executive Health Care -MS'23 System Science & Industrial Engineering
Binghamton University
BBA - Information TechnologyMarketing
Hofstra University
Associate of Applied Science - Computer Information Systems
Nassau Community College
Similar Profiles
Jamila WattsJamila Watts
DRIVER at DOOR DASH DRIVERDRIVER at DOOR DASH DRIVER
Latoya PierceLatoya Pierce
Delivery Driver, Customer Service at Instacart Shoppers/Door Dash DriverDelivery Driver, Customer Service at Instacart Shoppers/Door Dash Driver
Jason LynnJason Lynn
Delivery Driver at Uber/Door DashDelivery Driver at Uber/Door Dash