Summary
Overview
Work History
Education
Skills
CORE COMPETENCIES
Timeline
Generic

Tameca Coleman

Avondale,AZ

Summary

Accomplished professional with over 12 years of experience in managing administrative operations for medical, counseling, scheduling, record-keeping, and financial services. Proficient in navigating tasks within deadlines and generating precise financial and non-financial reports. Successfully standardized payment processes, ensuring seamless deposit collections and fostering cross-functional collaborations for organizational excellence. Demonstrated expertise in enforcing regulatory compliance and maintaining the accuracy of extensive database systems. Proven ability to excel both independently and in team settings, with strong communication skills for effective liaison with patients, colleagues, and senior management. Expertise in adhering to corporate policies and procedures to deliver top-tier services.

Overview

16
16
years of professional experience

Work History

Clinical Support Staff

Lifewell Behavioral Health
09.2023 - 05.2024
  • Provided a warm and welcoming environment for guests and patients upon their arrival.
  • Handled daily scheduling and general office functions to ensure smooth administrative operations.
  • Managed patient bookings and conducted follow-ups to ensure timely and accurate appointments.
  • Resolved patient concerns through excellent telephone communication, ensuring clear and effective resolution.
  • Built trust-based relationships with patients through engaging telephonic and face-to-face discussions.
  • Greeted and directed clients with courtesy, adhering to ethical standards and safety policies.
  • Scheduled appointments and verified insurance information to ensure proper billing and coverage.
  • Compiled requested clinical information accurately and promptly for healthcare providers.
  • Managed all inbound and outbound calls for the clinic call center efficiently.
  • Entered non-medical transport information into the RightRide system to ensure clients attended scheduled appointments.
  • Performed daily opening and closing duties, including locking/unlocking doors and final premises inspections.

Branch Administration Representative (Scheduler)

Senior Bridge
06.2021 - 01.2023
  • Provided exceptional concierge services, handling daily scheduling and office functions for seamless operations.
  • Displayed passion for assisting families in finding personal care services, improving seniors' quality of life.
  • Fulfilled client and home health aide needs with superior communication, technology, and customer service skills.
  • Enhanced operational performance by delivering unmatched services, contributing to overall business development goals.
  • Ensured compliance with internal processes and Senior Bridge’s Values in all operational activities.
  • Prepared daily schedules for home health aides, ensuring accuracy for payroll and billing approvals.
  • Reviewed Santrax reports daily to maintain appropriate staffing ratios and operational efficiency.
  • Built strong partnerships with clients to effectively address and meet their staffing requirements.
  • Managed weekly overtime for home health aides to optimize workforce utilization and control costs.
  • Reported and triaged client and caregiver concerns to the appropriate manager for prompt resolution.

Sales Agent Support

Humana
10.2019 - 06.2021
  • Facilitated internal and external agents by managing inbound calls and providing outstanding support services.
  • Identified and resolved enrollment and product issues using documents, websites, and local networks effectively.
  • Fulfilled customer needs with exceptional service, contributing significantly to overall business development efforts.
  • Promoted the brand effectively to drive business growth and enhance market presence.
  • Improved operational performance by ensuring strict compliance with internal processes and company guidelines.
  • Recognized by agents for delivering high-quality support in addressing pre-enrollment inquiries and concerns.
  • Resolved pre-enrollment compliance and process issues through expert-level support, enhancing agent effectiveness.
  • Increased sales by building long-term relationships with both internal and external agents.

Medical Receptionist

Dignity Health/Barrow Neurological Institute
02.2018 - 10.2019
  • Provided a warm, welcoming environment for guests and patients upon their arrival.
  • Managed patient bookings and followed up on visits to ensure timely appointments.
  • Resolved patient concerns with excellent telephone communication, providing clear and effective resolutions.
  • Cultivated trust-based relationships with patients through engaging telephonic and face-to-face discussions.
  • Demonstrated technical proficiency by executing tasks using various PC applications effectively.
  • Informed relevant personnel about appointments by setting and managing reminders accurately.
  • Built long-term professional relationships with resident doctors and neurologists for effective collaboration.
  • Provided wheelchair assistance to patients when medical assistants were unavailable, ensuring patient comfort.
  • Maximized office revenue by collecting patient copayments of $200+ daily, boosting financial performance.

Medical Records Specialist

Abrazo Medical Group
09.2014 - 03.2017
  • Acquired and maintained critical medical records for physicians, offices, attorneys, patients, and insurance companies.
  • Ensured compliance with state guidelines and HIPAA Law policies for medical record handling.
  • Performed routine tasks such as filing, scanning, and photocopying for efficient record management.
  • Processed information requests in Athena and logged data accurately in the electronic medical record system.
  • Followed state guidelines for obtaining records from insurance companies, attorneys, and offices.
  • Booked over 100 patients in Athena for treatments and verified insurance approvals using management skills.
  • Enhanced operations by effectively managing telephone calls from patients and insurance companies.
  • Improved service quality by handling general insurance inquiries with professionalism and efficiency.

Administrative Assistant/Denial Coordinator/Referral Coordinator

University of Arizona Health Plan
08.2008 - 09.2014
  • Arranged efficient meetings in Phoenix and Tucson office locations using designated conference rooms effectively.
  • Monitored and reported expenditures to Director and Senior Management for accurate financial oversight.
  • Developed assignments and projects using Microsoft Office Suite to maximize productivity and efficiency.
  • Provided technical support to ensure seamless operation of all office equipment and system functionality.
  • Assessed and sent extension letters to patients to ensure regulatory compliance and service continuity.
  • Assisted with service approvals or denials by providing necessary dental extension letters to members.
  • Notified members of action through letters, following AHCCCS guidelines and ensuring adherence to protocols.
  • Processed 100+ referral calls from providers and health plan members, delivering exceptional customer service.
  • Registered data into Cerecons and IDX systems, ensuring detailed assessments by nursing staff.
  • Resolved 50+ customer queries daily by delivering high-quality service and effective problem-solving support.

Education

Certification - Interpreting for Deaf

Phoenix College
Phoenix, AZ

Skills

  • Customer Service Excellence
  • C-Level Relationships
  • Administrative Support
  • Office Supplies Management
  • Mail Processing/Phone Handling
  • Quality Control Procedures
  • Process Workflow Design
  • Filing and Scheduling
  • Equipment Maintenance
  • Claims Dispute Management
  • Flexibility and Adaptability
  • Record Archiving
  • Teamwork and Leadership
  • Creative Problem-Solving
  • Proofreading Accuracy
  • Process Optimization
  • Financial Reporting
  • Regulatory Compliance
  • Proficient in the use of all advanced technical software
  • Such as Microsoft Office (Word, Excel, PowerPoint, Outlook)

CORE COMPETENCIES

  • Excellent customer service skills with strong leadership and administrative skills
  • Skilled in calendaring, budgeting, administrative support, and operations management
  • Strong written and verbal communication skills for documentation and correspondence
  • Outstanding interpersonal skills with strong team spirit and great respect for diversity
  • Adept at performing typing, proofreading, word processing, & generating documents
  • Exceptional organizational skills with the ability to prioritize and manage multiple tasks
  • Solid time management with high precision in delivery in a diverse environment
  • Proficient with computer systems and MS Office Suite (Word, Excel, PowerPoint)

Timeline

Clinical Support Staff

Lifewell Behavioral Health
09.2023 - 05.2024

Branch Administration Representative (Scheduler)

Senior Bridge
06.2021 - 01.2023

Sales Agent Support

Humana
10.2019 - 06.2021

Medical Receptionist

Dignity Health/Barrow Neurological Institute
02.2018 - 10.2019

Medical Records Specialist

Abrazo Medical Group
09.2014 - 03.2017

Administrative Assistant/Denial Coordinator/Referral Coordinator

University of Arizona Health Plan
08.2008 - 09.2014

Certification - Interpreting for Deaf

Phoenix College

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Tameca Coleman