Tameca Hilliard
Hiram,GA
Summary
Highly qualified and accomplished Office Manager/Administrative Professional with over 10 years of experience orchestrating all aspects of business operations while demonstrating excellent customer service and communication skills. Self-starter with a proven ability to meet aggressive timelines while performing multiple tasks simultaneously. Adept at building rapport with all levels within an organization.
Overview
27
27
years of professional experience
Work History
Rural Mail Carrier Associate
U.S Postal Service
04.2015 - Current
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
- Sorted mail according to order of address appearance for easy access in field.
- Maintained records on customers with mail forwarding and change of address requests.
Office Manager/Assistant
K3Hauling and Grading
07.2013 - 12.2014
- Manage daily operations for the property management division office to include opening and closing office, managing customer needs, maintaining property rentals by advertising and filling vacancies, negotiating, enforcing leases and securing premises.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Office Manager/ Insurance Agent
Allstate/ The Winfrey Group
08.1999 - 07.2013
- Provided executive administrative support to General Manager and managed all facets of customer service for clients to include sales, marketing, account management, account reconciliation, escalations and vendor management.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Customer Service Representative
Atlanta Journal Constitution
07.1997 - 08.1999
- Responsible for managing customer accounts and correspondence in a fast-paced environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved accounting, service and delivery concerns.
Skills
- Microsoft Office (Word, Outlook, PowerPoint, Excel, Lotus Notes)
- AS400, ACIS, ACRO, Citrix, FireFly
- Office Administration
- Office and Property Management
- Report Execution
- Global Calendar Management
- Billing & Account Reconciliation
- Customer Service
- Sales
- Vehicle Inspection
- GPS Navigation
- Mail distribution
- Problem-Solving
- Time Management
- Excellent Communication
- GPS use
- Mail-sorting and delivery sequence
- Route deliveries
- Safe Driving
Education/Certifications
- Allstate Insurance Company: Certified Professional Representative 2005
- R.S Thomas: Property & Casualty License Georgia 2005
- Career Employment Consulting, LP: Certified Phlebotomy Technician 2003
- Gupton-Jones College: Associates Degree Mortuary Science/Business Administration 1999
- Morris Brown College 1995
Timeline
Rural Mail Carrier Associate
U.S Postal Service
04.2015 - Current
Office Manager/Assistant
K3Hauling and Grading
07.2013 - 12.2014
Office Manager/ Insurance Agent
Allstate/ The Winfrey Group
08.1999 - 07.2013
Customer Service Representative
Atlanta Journal Constitution
07.1997 - 08.1999
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