Tameca Peterson
White,GA
Summary
Adept at enhancing patient care and laboratory efficiency, my tenure at Piedmont Hospital showcased my expertise in venipuncture and patient communication. By implementing quality control measures and fostering team proficiency, I significantly improved operational workflows. My approach combines meticulous specimen handling with empathetic patient interactions, driving both compliance and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Phlebotomist Technician/Lab Technician
Piedmont Hospital
Canton, Ga
02.2023 - Current
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Documented information by maintaining daily logs and equipment record books.
- Calibrated and maintained instruments to keep equipment fully operational.
- Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Trained new associates in laboratory procedures and standards.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
- Supported regulatory compliance efforts through adherence to guidelines and thorough record-keeping practices.
- Trained junior technicians on laboratory techniques and safety protocols, enhancing overall team proficiency.
- Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
Center Supervisor
Biolife Plasma Services
Kennesaw, GA
02.2021 - 10.2023
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Collaborated with management team to develop long-term goals for the center''s success.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Allocated resources strategically to meet deadlines effectively while staying within budget constraints.
- Optimized scheduling processes to maximize productivity and minimize labor costs without sacrificing quality of service.
- Maintained accurate records on employee hours worked, leave taken, overtime accrued as well as inventory levels.
- Mentored junior staff members, providing guidance on best practices for efficient task completion and excellent customer service.
- Increased customer satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining a professional demeanor at all times.
- Managed daily operations in a fast-paced environment while ensuring adherence to safety regulations and company policies.
Phlebotomist Technician
Jackson Hospital
Montgomery, AL
02.2020 - 12.2020
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
Bar Manager
Bytes Restaurant
Atlanta, GA
01.2017 - 12.2019
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Education
Certification - Health Care Administration
JES Health Services
Montgomery, AL03.2019
Associate Of Arts And Sciences - Psychology
Troy State University Montgomery
Montgomery, AL01.2005
High School Diploma -
Jefferson Davis High School
Montgomery, AL05.1998
Skills
- Venipuncture
- Proper tourniquet use
- Data Entry
- Order of draw
- HIPAA
- Venipuncture Technique
- Patient confidentiality
- Specimen labeling
- Geriatric phlebotomy
- Quality Control
- Hemoglobin Testing
- Sample and specimen collection
- Anatomy knowledge
- Medical Records Maintenance
- Pediatric phlebotomy
- Infection Control
- Quality control guidelines
- Sample Preparation
- Specimen labeling procedures
- Medical Records Review
- Health Education
- Diagnostic Testing
- Patient Care
- Paperwork Processing
- Specimen handling
- Communication abilities
- Medical terminology knowledge
Certification
CPTI, CPTII thru NPA
Timeline
Phlebotomist Technician/Lab Technician
Piedmont Hospital
02.2023 - Current
Center Supervisor
Biolife Plasma Services
02.2021 - 10.2023
Phlebotomist Technician
Jackson Hospital
02.2020 - 12.2020
Bar Manager
Bytes Restaurant
01.2017 - 12.2019
Certification - Health Care Administration
JES Health Services
Associate Of Arts And Sciences - Psychology
Troy State University Montgomery
High School Diploma -
Jefferson Davis High School