Tamecca Garrison

Work History

Administrative Assistant

MKS2 Technologies

12.2023 - 07.2024

Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
Ensured accurate record-keeping with diligent data entry and database management for vital company information
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors

Program Information Specialist (Hybrid)

Quality Care For Children

10.2022 - 08.2023

Researched and analyzed information into briefing papers, reports and project papers.
Prepared reports by collecting, analyzing, and summarizing information.
Used database to research, gather, analyze and present data.
Resolved retrieval problems by customizing design to meet requirements.
Identified project requirements by establishing personal rapport with potential and existing clients.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Handled assignments independently with good judgement and critical thinking skills.
Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Helped office staff prepare reports and presentations for internal or client-related use.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Operated multi-line telephone system to answer and direct high volume of calls.
Organized, maintained and updated information in computer databases.
Confirmed appointments, communicated with clients, and updated client records.
Scheduled office meetings and client appointments for staff teams.
Routed incoming mail and messages to relevant personnel without delay.
Resolved customer problems and complaints.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Compiled information from files and research to satisfy information requests.

Owner/Operator

Fairy Godmother's Home Solutions

08.2012 - 09.2022

Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Trained and motivated employees to perform daily business functions.
Increased customer satisfaction by providing high-quality services and timely communication.
Assessed income and expenses and adapted plans to improve profit levels.
Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Optimized workflow processes through careful analysis of operational needs and resource allocation.

Administrative Assistant To Guidance

Carbondale Community High School

10.2010 - 07.2012

Processed student registrations and withdrawals.
Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
Participated in meetings, workshops and seminars to covey or gather information to perform functions.
Liaised between clients and vendors and maintained effective lines of communication.
Managed six calendars to strategically coordinate meetings, appointments and events.

Receptionist/Clerical Assist

NeuroRestorative

10.2007 - 10.2009

Provided clerical support to company employees by copying, faxing and filing documents.
Restocked supplies and submitted purchase orders to maintain stock levels.
Provided callers with address, directions, company website and related information.
Sorted, received and distributed mail correspondence between departments and personnel.
Kept reception area clean and neat to give visitors positive first impression.
Maintained confidentiality of information regarding clients and company.

Administrative Assistant

Carbondale Middle School

08.2004 - 07.2006

Set up conference rooms, technology and materials to facilitate meetings.
Managed relational database to store information for reference, reporting and analysis.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Screened visitors and issued badges to maintain safety and security.
Monitored office calendars to plan meetings, activities and travel to maximize productivity.

Property Manager

Haynes Investments

05.1996 - 11.2003

Completed final move-out walk-throughs with tenants to identify required repairs.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Introduced prospective tenants to types of units available and performed tours of premises.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

Executive Administrative Assistant

Springfield Urban League, RBSP

02.2002 - 07.2003

Executed record filing system to improve document organization and management.
Monitored office calendars to plan meetings, activities and travel to maximize productivity.
Managed relational database to store information for reference, reporting and analysis.
Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.

Administrative Assistant

Lakeland Early Learning Center

01.1998 - 01.1999

Restocked supplies and submitted purchase orders to maintain stock levels.
Screened visitors and issued badges to maintain safety and security.
Scheduled office meetings and client appointments for staff teams.

Medical Receptionist

Richmond Center OB/Gyn

04.1998 - 07.1998

Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Helped patients complete necessary medical forms and documentation.
Maintained current and accurate medical records for patients.
Managed multi-line phone system and pleasantly greeted patients.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Transcribed phone messages and relayed to appropriate personnel.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Summary

Overview

Work History

Administrative Assistant

Program Information Specialist (Hybrid)

Owner/Operator

Administrative Assistant To Guidance

Receptionist/Clerical Assist

Administrative Assistant

Property Manager

Executive Administrative Assistant

Administrative Assistant

Medical Receptionist

Education

High School Diploma -

Skills

Personal Information

Timeline

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