Tamechia Patterson
Henrico,VA
Summary
Experienced with fraud detection and prevention techniques. Utilizes analytical methods to identify and mitigate risks. Track record of maintaining operational integrity and compliance through effective fraud prevention strategies.
Overview
17
17
years of professional experience
Work History
Fraud Specialty Operations
CAPITAL ONE
08.2022 - Current
- Stayed abreast of emerging fraud trends to continuously refine detection methodologies and approaches.
- Collaborated with cross-functional teams to identify potential fraud risks and implement preventive measures.
- Reduced fraud losses by implementing effective detection strategies and monitoring systems.
- Played a key role in the development and implementation of new fraud prevention initiatives, resulting in a significant reduction in overall fraud losses.
- Conducted in-depth analysis of transaction data to identify trends, patterns, and anomalies indicative of fraudulent activity.
AML Investigator II
CAPITAL ONE
09.2019 - 04.2021
- Contributed to a reduction in false positives by refining AML monitoring system parameters and rules.
- Improved AML investigations efficiency by streamlining processes and implementing new technology tools.
- Collaborated with cross-functional teams to ensure consistent application of AML regulations across business lines.
- Developed strong relationships with law enforcement agencies for timely information exchange related to ongoing investigations.
- Evaluated customer profiles for potential money laundering risks, contributing to informed decision-making processes within the institution.
Fraud Specialty Operations
CAPITAL ONE
06.2018 - 09.2019
- Assisted law enforcement agencies in investigating complex fraud cases, contributing to successful prosecutions.
- Evaluated the effectiveness of current fraud prevention tools, recommending improvements based on industry best practices.
- Mitigated financial loss through prompt identification and resolution of unauthorized transactions.
- Demonstrated excellent problem-solving skills in identifying root causes of fraud and recommending appropriate solutions to minimize future occurrences.
- Successfully managed multiple priorities simultaneously under tight deadlines while maintaining a high level of accuracy in case investigations.
Fraud Detection Coordinator
CAPITAL ONE
10.2011 - 06.2018
- Received and evaluated complaints regarding fraud, deception and misrepresentation.
- Assisted in developing training programs for staff on fraud awareness and prevention techniques.
- Coordinated fraud investigations with law enforcement agencies, regulatory agencies and other relevant entities.
- Enhanced company''s security framework for improved fraud prevention and risk management.
- Identified and pursued leads to obtain evidence regarding fraud cases.
- Leveraged cutting-edge technology tools for enhanced monitoring of transactions and account activities, improving overall security posture.
- Reviewed and updated company policies for compliance with industry standards and regulations related to fraud control.
Fraud Resolutions (Lend)
CAPITAL ONE
09.2017 - 11.2017
- Enhanced customer satisfaction by efficiently resolving complex issues and implementing appropriate solutions.
- Implemented new procedures that resulted in improved efficiency and effectiveness of the resolutions process.
- Contributed significantly towards enhancing the reputation of the company as a customer-centric organization by focusing on prompt and effective resolutions.
- Introduced new tools that streamlined the workflow for managing resolutions, saving time and resources for the team.
- Streamlined resolution processes for quicker response times and increased customer satisfaction.
- Reduced case backlog by prioritizing urgent matters and delegating tasks effectively.
- Recognized as an expert in conflict resolution techniques, often consulted by colleagues on challenging cases.
Horizontal Ops Agile (Internship)
CAPITAL ONE
08.2017 - 11.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
Fraud Account Supervisor
CAPITAL ONE
10.2010 - 10.2011
- Streamlined internal processes for quicker response times, leading to more effective fraud mitigation efforts.
- Consistently exceeded targets for case resolution times, contributing to overall improvements in departmental efficiency and effectiveness.
- Contributed to company-wide anti-fraud initiatives, developing best practices for ongoing improvements in fraud management.
- Aligned team objectives with corporate goals, ensuring consistent focus on reducing fraud-related losses over time.
- Developed tailored action plans for at-risk accounts, mitigating potential threats while maintaining customer relationships.
- Coached junior team members, fostering a culture of continuous learning and professional growth within the department.
Collections
CAPITAL ONE
03.2008 - 10.2010
- Received top 5% Star among Stars (Recognition of top performance) JRC winner award in 2009
- Enhanced cash flow management with diligent monitoring of receivables and collections efforts.
- Managed patient account collections for increased revenue recovery.
- Streamlined the collections process for faster debt recovery and reduced delinquency rates.
- Established strong relationships with gallery owners, securing recurring exhibition opportunities for personal collections.
- Improved collections efficiency by implementing streamlined processes and procedures for the team.
Education
Associate of Applied Science - Medical Administrative Assistant
Bryant & Stratton College
Richmond, VirginiaBachelors of Applied Science - Healthcare Services
Bryant & Stratton College
Richmond, VirginiaSkills
- Data Analytics
- Critical Thinking
- Team Building
- Exceptional Written Communication
- Decision-making
- AML compliance
- Transaction monitoring
- Customer due diligence
- Anti-fraud systems
- Fraud prevention strategies
- Investigation techniques
- Conflict resolution techniques
Timeline
Fraud Specialty Operations
CAPITAL ONE
08.2022 - Current
AML Investigator II
CAPITAL ONE
09.2019 - 04.2021
Fraud Specialty Operations
CAPITAL ONE
06.2018 - 09.2019
Fraud Resolutions (Lend)
CAPITAL ONE
09.2017 - 11.2017
Horizontal Ops Agile (Internship)
CAPITAL ONE
08.2017 - 11.2017
Fraud Detection Coordinator
CAPITAL ONE
10.2011 - 06.2018
Fraud Account Supervisor
CAPITAL ONE
10.2010 - 10.2011
Collections
CAPITAL ONE
03.2008 - 10.2010
Bachelors of Applied Science - Healthcare Services
Bryant & Stratton College
Associate of Applied Science - Medical Administrative Assistant
Bryant & Stratton College
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