Tamecia Pettaway
Rocky Mount,NC
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction at McLane Food Service. Skilled in active listening and AS400, adept at resolving complex issues, and boosting loyalty through empathetic engagement. Demonstrated ability to improve service delivery, leveraging critical thinking and relationship-building skills to exceed customer expectations.
Proactive Team Member with extensive experience in industrial product lines. Committed to maintaining efficiency and excellent quality assurance. Skilled at working with no supervision and knowledgeable about production equipment use and repairs.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
McLane Food Service
07.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed Knowledge using AS400
Customer Support Specialist
Express Employment
02.2022 - 07.2023
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Assist with new orders per customers request
- Provided customers with invoices per orders and billing.
- Assist customers via email
Customer Service Representative
BB&T Now Truist
03.2017 - 10.2021
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Assist with new Accounts and Services
- Assist with online technical support for online banking products
- Assist with fraud transactions and claims.
Line Operator
Cummins
07.2012 - 01.2017
- Loaded and unloaded product on and off conveyor line by routinely.
- Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
- Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
- Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.
- Trained new employees on assembly procedures, fostering a supportive work environment and promoting teamwork among staff.
- Conducted quality assurance inspections on finished components and identified issues.
Education
High School Diploma -
Southwest Edgecombe Highschool
Pinetops, NC06-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- As400
- Safety procedures
- Production monitoring
Timeline
Customer Service Representative
McLane Food Service
07.2023 - 11.2024
Customer Support Specialist
Express Employment
02.2022 - 07.2023
Customer Service Representative
BB&T Now Truist
03.2017 - 10.2021
Line Operator
Cummins
07.2012 - 01.2017
High School Diploma -
Southwest Edgecombe Highschool
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