Veteran Registered Medical Assistant and Phlebotomist with 26 years of experience in patient care and therapeutic support. Expertise in managing clinic operations and ensuring adherence to care standards across multiple locations. Involvement in public health initiatives has strengthened community health services. Pursuing a Registered Medical Assistant / Phlebotomist position to continue providing exceptional patient care and clinical support.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Phlebotomist Technician
BioTech Clinical Labs LLC
Novi, MI
03.2025 - Current
Executed venipunctures with precision and care.
Collected specimens for Alliquot Lab efficiently.
Traveled to multiple offices to provide lab services.
Organized and maintained laboratory environment for optimal functionality.
Calmed anxious patients through effective communication techniques.
Complimented continuously for gentle lab draw methods.
Applied sterile techniques during laboratory procedures.
Collected blood samples from patients using proper techniques and protocols.
Prepared and maintained sterile equipment and workspaces for procedures.
Ensured compliance with safety regulations and infection control standards.
Labeled blood vials with critical information like time of collection, date and patient name.
Verified patient identification prior to collecting specimens.
Demonstrated knowledge of anatomy and physiology along with medical terminology related to phlebotomy practices.
Reviewed orders for accuracy before initiating collections.
Maintained cleanliness of work area including decontamination of surfaces between patient visits per infection control policies and procedures.
Complied with HIPAA regulations regarding confidentiality of patient information.
Checked patients in and out, improving administrative efficiency.
Managed incoming phone calls, triaging based on urgency.
Collected copays systematically to uphold financial protocols.
Responded to phone inquiries promptly, addressing patient concerns.
Greeted patients upon arrival at the office and managed scheduling of appointments.
Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
Contacted pharmacies to submit and refill patients' prescriptions.
Performed patient assessments, including vital signs and medical history documentation.
Maintained confidentiality of patient information in accordance with HIPAA regulations.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Responded to patient callbacks and phone-in prescription refill requests.
Assisted back office patient processes to reduce office wait times.
Registered Medical Assistant
Interventional Pain Consultants
Swansea, Illinois
12.2023 - 08.2024
Conduct comprehensive patient care, including vital signs monitoring, medication inventory management, and meticulous maintenance of patient records to support clinic efficiency and service quality.
Assist with therapeutic procedures, preparing for and aiding in Trigger Point and Joint Injections to improve patient outcomes.
Provide consistent patient care and support across multiple clinic locations, ensuring standardized treatment and care continuity.
Prepared and maintained examination rooms for patient visits.
Managed patient intake, including collecting medical histories and vital signs.
Coordinated communication between patients and healthcare providers effectively.
Utilized electronic health record systems for accurate documentation.
Maintained clinical records according to HIPAA regulations.
Registered Medical Assistant
Oracle-Cerner-Marathon Health
Hazelwood, MO
01.2020 - 10.2023
Administered patient care procedures, including venipuncture, injections, EKGs, ear lavage, and biometric screenings, achieving a 99% accuracy rate in venipuncture.
Enhanced patient flow through efficient room turnover, urinalysis, HCG testing, and lab specimen processing.
Coordinated patient interactions, including scheduling, check-ins, check-outs, and medication refill requests.
Assisted physicians with in-office procedures and ensured comprehensive care by conducting patient assessments and monitoring vital signs.
Contributed to public health efforts by participating in flu and COVID-19 vaccination clinics.
Conducted high-volume COVID-19 testing using the BioFire PCR machine to support pandemic response.
Administered adult and child vision screenings to assess and address visual health needs.
Provided follow-up care for patient sick visits to ensure continuity of care and positive health outcomes.
Managed inventory of medical supplies and vaccines to ensure availability and preparedness.
Performed Point of Care testing as needed, adhering to OSHA and CLIA compliance standards.
Prepared and maintained examination rooms for patient visits.
Scheduled appointments and managed office records proficiently.
Educated patients on treatment plans and medication instructions clearly.
Maintained clinical records according to HIPAA regulations.
Collected specimens for laboratory testing according to accepted standards.
Administered injections under direct supervision of a physician or nurse practitioner.
Contacted pharmacies to submit and refill patients' prescriptions.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Registered Medical Assistant
Planned Parenthood
St. Louis, MO
04.2019 - 12.2019
Performed a range of medical procedures, including injections and venipunctures, while maintaining a focus on patient comfort and diagnostic precision.
Delivered patient education regarding procedural processes and aftercare instructions, coupled with meticulous sterilization of medical instruments and thorough electronic medical record documentation.
Measured vital signs and took medical histories to prepare patients for examination.
Documented notes during patient visits.
Maintained confidentiality of patient information in accordance with HIPAA regulations.
Prepared laboratory specimens for analysis and organized lab results.
Administered injections under direct supervision of a physician or nurse practitioner.
Anesthesia Technician / Surgical Support Technician
SSM Health St Louis University Hospital
St. Louis, MO
05.2015 - 04.2019
Prepared and maintained surgical environments, complying with rigorous infection control protocols to facilitate various medical procedures.
Supported anesthesia professionals by managing equipment upkeep, monitoring supply levels, and providing procedural assistance.
Enhanced patient care coordination by transporting patients and specimens, ensuring prompt and integrated services across departments.
Conducted routine checks on anesthesia machines for functionality.
Sterilized equipment following infection control protocols.
Educated staff on proper handling of anesthesia devices and tools.
Collaborated with surgical teams to ensure smooth workflow.
Assembled procedure kits for blocks, central lines, arterial lines, blood product infusions and fiber optic scopes.
Prepared operating rooms by setting up necessary equipment such as monitors, ventilators, IV pumps.
Cleaned, disinfected, and sterilized instruments and equipment used in the OR following established protocols.
Participated in staff meetings discussing new techniques or updates regarding patient care policies.
Checked expiration dates on all medications prior to use in order to ensure safety of patients.
Cleaned and restocked carts in operating rooms for general surgery and labor and delivery.
Troubleshot technical issues related to anesthesia delivery systems when they arose.
Assisted with transport of patients from OR recovery area back to assigned hospital room.
Responded quickly to emergency situations in order to provide assistance when needed.
Registered Medical Assistant
Comprehensive Pain Specialists
St. Louis, MO
02.2014 - 05.2015
Performed venipuncture and urine drug screenings, ensuring accurate health documentation for ongoing patient assessment.
Managed medication inventory, conducting pill counts to verify patient adherence and facilitate effective medication management.
Delivered comprehensive training to new medical assistants and LPNs, enhancing team competencies and upholding exceptional patient care standards.
Assisted with a range of clinical procedures, including immunizations and blood titers, and supported physicians during examinations and treatments.
Optimized patient visit efficiency by managing check-in and check-out processes, streamlining clinic workflow.
Provided key support during pain management procedures, including Trigger Point and Joint Injections, aiding in patient relief.
Rotated among several clinics, adapting to diverse environments and maintaining high-quality care across locations.
Educated patients on treatment plans and medication instructions clearly.
Maintained clinical records according to HIPAA regulations.
Correctional Health Technician (Supplemental Health Care Staffing Agency)
Maricopa county Correctional Health (lower buckeye jail)
Phoenix, AZ
01.2013 - 05.2013
Delivered essential medical assistance, including wound care, venipuncture, glucose testing, and vital sign monitoring, while observing patients' psychological well-being.
Assisted healthcare professionals in patient assessments, efficiently responded to emergent cases, and coordinated the transfer of patients to specialized care facilities.
Provided care for a broad range of patients, including individuals in the general and mental health units.
Fostered a supportive atmosphere, promoting a constructive mindset among patients in challenging circumstances.
Conducted health and wellness evaluations for isolated patients within the mental health sector.
Registered Medical Assistant
Ridgecrest Community Health Center
Ridgecrest, CA
11.2009 - 11.2012
Administered a variety of clinical procedures, including electrocardiograms (EKGs), specimen collection, and immunizations, upholding patient care quality and efficacy.
Managed laboratory supplies and conducted regular quality control assessments of diagnostic equipment to maintain operational efficiency.
Executed venipunctures, adhering to safety protocols and precision standards.
Conducted Well Baby and Child examinations, ensuring thorough assessments and appropriate vaccine administration.
Provided comprehensive sports physical examinations for school-aged children, promoting health and fitness readiness for athletic participation.
Lab Specimen Processor
Lab corp
San Diego, CA
Processed a high volume of laboratory specimens with meticulous accuracy, managing to sustain a streamlined workflow.
Maintained a consistent data entry speed of 50 words per minute, enhancing the precision and efficiency of lab operations.
Registered Medical Assistant
South coast (Gyn / Oncology)
San Diego, California
Delivered essential assistance in conducting LEEP, colposcopies, pap smears, and biopsies, contributing to improved patient care and procedural efficacy.
Oversaw the meticulous maintenance of patient records and lab results, while effectively coordinating appointments and ensuring seamless communication via proficient handling of phone inquiries and documentation.
Registered Medical Assistant
Dr. David Bortz F.A.C.P (internal medicine)
San Diego, California
Performed critical clinical procedures, including vital sign assessments, venipunctures, injections, and EKGs, while providing support during stress tests and minor surgical operations to maintain high standards of patient care.
Managed administrative duties, such as scheduling appointments, verifying insurance details, and overseeing clinic inventory, ensuring efficient and organized clinic operations.
Registered Medical Assistant
Dr. O.L. Matthews (cardiology)
Detroit, Michigan
Performed comprehensive patient assessments, executing EKGs and collecting blood samples utilizing both venipuncture and capillary puncture methods.
Handled daily clinical operations, including administering injections, conducting breathing treatments, performing urinalysis, and upholding sanitation standards for examination areas and lab equipment.
Education
Medical Assistant - Medical Assistant (Refresher courses and EMR training)
Kaplan College (Formally Maric College)
San Diego, CA
01.2004
Medical assistant - Medical Assistant
Kaplan formerly maric college
San Diego, CA
01.1993
Skills
Health Stream & NextGen software
Venipuncture techniques
Patient assessment
Electronic medical records
Specimen processing
Vital signs monitoring
Appointment scheduling
Inventory management
Laboratory compliance
Patient education
Effective communication
Team collaboration
Problem resolution
Attention to detail
Time management
Stress management
Medical terminology proficiency
Emergency response preparedness
Vital signs measurement
Laboratory specimen collection
Diagnostic testing assistance
Privacy and confidentiality
Preventive healthcare measures
Regulatory compliance
Patient scheduling
Vital sign monitoring
Medical records management
First aid and CPR
Medication administration
Medical office procedures
Insurance verification
Medical equipment operation
Wound care assistance
Ear irrigation
Certification
National Certification Of Registration, American Allied Health, 01/01/23
Affiliations
Youth Outreach Director - Victory Baptist Church- Ridgecrest CA