Tamecka Lewis-Stephens
Brooklyn,NY
Summary
Customer Service Cashier with background in fast-paced food services environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
Overview
15
15
years of professional experience
Work History
Operations Associate
Uncommon Girls Middle School
Brooklyn
07.2023 - Current
- Produced and distributed instructional materials and classroom copies for teachers, ensuring timely and accurate support for daily lesson execution.
- Served as a small-group proctor during state and internal assessments, ensuring compliance with testing protocols and providing a calm, focused environment for students with accommodations.
- Coordinated logistics and setup for school events, including assemblies, family nights, and celebrations, contributing to a positive and organized school culture.
- Planned and executed quarterly Honor Roll Breakfasts, managing logistics and outreach to celebrate student achievement and boost family engagement.
- Maintained strong communication with families, supporting outreach efforts and serving as a consistent point of contact for operational and attendance-related needs.
- Actively participated in the school's attendance committee; tracked student attendance, sent truant letters, and supported follow-up interventions with families.
- Led school-wide visual culture initiatives by designing, updating, and maintaining bulletin boards that celebrated student work, reinforced school values, and supported academic priorities.
- Coached and mentored a team of middle school girls, fostering teamwork, discipline, and confidence through structured practices and performance opportunities.
Cafeteria Server
Revolution Foods
08.2018 - 06.2023
- Prepared and served breakfast and lunch to 300+ students daily, ensuring adherence to nutritional guidelines and portion standards.
- Maintained a clean and sanitary food service environment in compliance with health and safety regulations.
- Provided friendly and efficient service to students and staff, contributing to a positive cafeteria experience and reinforcing school community values.
- Monitored food inventory and reported supply needs, helping minimize waste and support efficient kitchen operations.
- Assisted with setup and breakdown of cafeteria stations, ensuring timely meal service and smooth transitions during lunch periods.
- Supported special dietary needs and meal modifications with care and accuracy, promoting student health and inclusion.
Shift Leader & Catering Coordinator
Cosi
New York, NY
06.2010 - 08.2018
- Greeted customers and provided friendly customer service
- Resolved customer complaints in a professional manner.
- Collected credit card and cash payments to complete transactions for customer orders.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
- Supervised front-of-house team during high-volume shifts, ensuring smooth operations, excellent customer service, and adherence to company standards.
- Trained and coached new team members on POS systems, food prep procedures, and guest engagement, fostering a collaborative and efficient work environment.
- Managed shift schedules, delegated tasks, and handled in-the-moment problem solving to meet customer demands and operational goals.
- Monitored inventory levels and coordinated with kitchen and supply teams to maintain product availability and minimize waste.
- Managed all aspects of catering orders from intake to delivery, ensuring accuracy, timeliness, and exceptional client satisfaction.
- Built and maintained relationships with corporate and community clients, contributing to repeat business and positive brand representation.
- Collaborated with kitchen and delivery teams to streamline large-scale food prep and logistics, resulting in a 25% increase in on-time deliveries.
- Developed and implemented systems to track catering orders and client feedback, improving service consistency and team accountability.
- .
Education
High School Diploma -
Paul Robinson High School
Brooklyn, NY06-1994
Skills
- Customer service excellence
- Data analysis
- Compliance monitoring
- Cash handling
- Point of sale
- Team leadership
- Conflict resolution
- Effective communication
- Time management
- Positive and professional
- Multitasking and organization
- Attention to detail
- Phone etiquette
- Order coordination
- Reliability
- Teamwork and collaboration
- Cash handling and management
Timeline
Operations Associate
Uncommon Girls Middle School
07.2023 - Current
Cafeteria Server
Revolution Foods
08.2018 - 06.2023
Shift Leader & Catering Coordinator
Cosi
06.2010 - 08.2018
High School Diploma -
Paul Robinson High School
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