Tameeka Blanton
Cabot,AR
Summary
Customer-focused Retention Representative with history in fostering client relationships, demonstrating strong communication skills and problem-solving abilities. Background includes managing high call volume while providing solutions to enhance customer satisfaction and drive retention. Known for developing strategies that improve customer loyalty and overall service performance.
Overview
11
11
years of professional experience
Work History
Retention Customer Service Representative
AT&T
Little Rock, AR
09.2024 - Current
- Answered incoming customer inquiries via phone, email and live chat.
- Provided customers with product and service information.
- Resolved customer complaints promptly and professionally.
- Identified customer needs to upsell products or services.
Customer Service Representative
Tata Consultancy Services (Transamerica)
WFH, AR
06.2023 - 08.2025
- Facilitated policy renewals, ensuring clients' coverage needs were continuously met.
- Addressed and resolved clients' inquiries and concerns promptly, ensuring high levels of client satisfaction.
- Explained coverage options to potential policyholders, answering questions or concerns.
Store Manager
Citi Trends
Conway, AR
01.2019 - 06.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
Store Manager
Dress Barn
North Little Rock, Arkansas
11.2014 - 01.2019
- Prepared monthly reports on sales figures, expenses, profits.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
GED -
State of Missouri Dept of Education
08-1999
Skills
- Call center experience
- Complaint resolution
- Upselling strategies
- Product Knowledge
- Account updating
- Data Entry
- Report Generation
- Paperwork Processing
Timeline
Retention Customer Service Representative
AT&T
09.2024 - Current
Customer Service Representative
Tata Consultancy Services (Transamerica)
06.2023 - 08.2025
Store Manager
Citi Trends
01.2019 - 06.2024
Store Manager
Dress Barn
11.2014 - 01.2019
GED -
State of Missouri Dept of Education
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