Successful Owner/Operator with expertise in Childcare industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals. I have been working for my self for the last 11 years and i am dedicated to provide excellent service to any child under my care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Owner/Operator
Tender Love And Care
8 Radnor Ct Willingboro, Nj 08046
01.2012 - Current
Managed day-to-day business operations.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Assessed income and expenses and adapted plans to improve profit levels.
Consulted with customers to assess needs and propose optimal solutions.
Fostered strong professional network and partnership building skills to connect with quality leads.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Cashier Team Lead
Arbys Resturant
Willingboro, NJ
05.2014 - 02.2015
Communicated with customers and team members to solve problems.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Assisted customers by answering questions and fulfilling requests.
Processed both cash and card purchases and returns.
Received and processed customer payments.
Restocked and organized merchandise in front lanes.
Quickly and accurately counted drawers at start and end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
CASHIER
Walgreens
Burlington, NJ
04.2010 - 06.2012
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items, and join reward programs.
Welcomed customers and helped determine their needs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Front Desk Supervisor
Marriot Hotel
Burlington, NJ
03.2010 - 02.2012
Trained new staff on correct procedures, compliance requirements, and performance strategies.
Scheduled and assigned daily work and activities for team members.
Collaborated with team members to handle guest requirements from check-in through check-out.
Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Created lasting relationships with guests that built loyalty and drove hotel revenue.
Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Daycare Teacher
Kids Town
Willingboro, NJ
03.2008 - 03.2011
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Maintained tidy environment to comply with cleanliness and sanitation standards.
Engaged with children on individual basis to build positive relationships and promote learning.
Assisted in preparation of meals and snacks to provide children with proper nutrition.
Instructed children in health and personal habits, such as eating, resting, and toileting.
Actively encouraged children to develop their communication, problem-solving and social skills.
Gathered materials and resources to prepare for lessons and activities.
Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
Daycare Teacher
Kiddie Kastle
Willingboro, NJ
02.2007 - 05.2010
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Maintained tidy environment to comply with cleanliness and sanitation standards.
Engaged with children on individual basis to build positive relationships and promote learning.
Assisted in preparation of meals and snacks to provide children with proper nutrition.
Actively encouraged children to develop their communication, problem-solving and social skills.
Instructed children in health and personal habits, such as eating, resting, and toileting.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Education
Associate of Arts - Psychology
Rowan College
Mount Laurel, NJ
05.2023
Skills
Sales Negotiation
Personnel Management
Budget Development
Operations Management
Relationship Management
Documentation and Reporting
Negotiation
Certification
Professional Development Training - July 2018
Certificate Audit Results-2 hours-11-15-2018
Introduction to infant and toddler social Emotions -2 hours-05-12-2015
Understanding infant and toddler-06-19-2015
Ensuring Safety Infants and Toddlers in Child Care-07-04-2015
Brain Development, Sudden Infant Death Syndrome 07-04-2015