Tameeka Lockwood
West Haven
Summary
Branch manager with a proven track record in delivering exceptional customer service and optimizing operational efficiency. Expertise in financial analysis and conflict resolution, leading to consistent improvements in team performance. Focused on enhancing overall branch productivity through strategic leadership and effective management practices.
Overview
22
22
years of professional experience
Work History
Branch Manager
Connex Credit Union
New Haven
05.2016 - Current
- Manage daily operations to ensure seamless branch functionality.
- Supervise staff to enhance team performance and engagement.
- Develop customer service strategies that increased member satisfaction.
- Analyze financial reports to support informed decision-making.
- Collaborate with community organizations to expand services and outreach efforts.
- Implement process improvements that enhanced operational efficiency.
- Conduct regular performance reviews to assess employee development.
- Resolve escalated customer complaints promptly, fostering client loyalty.
Assistant Manager
Connex Credit Union
Hamden/New Haven
02.2014 - 05.2016
- Assisted in managing daily operations and customer service at Connex Credit Union.
- Coordinated team activities to ensure efficient branch performance and member satisfaction.
- Supported staff training initiatives to enhance product knowledge and service delivery.
- Implemented operational procedures to streamline workflows and improve efficiency.
- Handled member inquiries and resolved issues promptly to maintain positive relationships.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
New Account Representative
Connex Credit Union
Hamden
03.2012 - 02.2014
- Managed customer accounts by addressing inquiries and resolving issues promptly.
- Conducted regular follow-ups with clients to ensure satisfaction and build relationships.
- Served as primary contact and support for maintaining account information and opening and closing accounts.
- Responded quickly to customer inquiries via phone or email.
- Generated new business through cold-calling prospective clients.
- Provided excellent customer service to ensure client satisfaction.
Service Coordinator
Connex Credit Union
Hamden
07.2007 - 03.2012
- Supervised teller team and trained new employees on policies.
- Processed customer transactions efficiently and resolved issues.
- Performed opening and closing duties such as counting money, balancing cash drawers and reconciling discrepancies.
- Verified employee timecards for accuracy and completeness prior to submitting payroll information.
- Supervised daily cash operations, including opening and closing procedures, cash drawer management.
Member Service Representative
Connex Credit Union
New Haven
06.2004 - 07.2007
- Assisted members with account inquiries, ensuring prompt resolution and satisfaction.
- Processed member transactions with high efficiency and accuracy.
- Managed cash drawer, ensuring adherence to cash handling and balancing procedures.
- Educated members on credit union products, increasing engagement and overall satisfaction.
- Maintained strict compliance with financial regulations and internal policies.
- Collaborated with team members to streamline workflow and improve service delivery.
- Resolved discrepancies between actual cash and computer records through thorough investigation.
- Performed daily balancing of teller drawer transactions to ensure accuracy.
Education
Business Administration/Computer Science
Southern Connecticut State University
New Haven, CTSkills
- Financial regulations compliance
- Performance assessment
- Operational efficiency
- Customer service excellence
- Community engagement
- Team management
- Dispute resolution
- Leadership development
Timeline
Branch Manager
Connex Credit Union
05.2016 - Current
Assistant Manager
Connex Credit Union
02.2014 - 05.2016
New Account Representative
Connex Credit Union
03.2012 - 02.2014
Service Coordinator
Connex Credit Union
07.2007 - 03.2012
Member Service Representative
Connex Credit Union
06.2004 - 07.2007
Business Administration/Computer Science
Southern Connecticut State University