Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tameem Uniss

Fremont,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Customer Service Supervisor

United Airlines
09.2022 - Current
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Monitored front areas so that questions could be promptly addressed.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.

Automation Content Review Analyst

Accenture
03.2018 - 03.2021
  • Maintained up-to-date knowledge of industry trends and best practices to ensure relevance in content analysis.
  • Escalate process/tooling issues to responsible parties for corrections/fixes
  • Maintain knowledge of system changes and expected test experiment outcomes
  • Perform vehicle prep work, including basic vehicle inspections and diagnostics before and after driving
  • Complete clear, concise, and detailed post-drive reports and online tickets, working with and escalating to engineers as necessary
  • Assist in documenting procedures, troubleshooting guides, and experimental results for future reference.

Content Review Analyst

Eteam
08.2017 - 03.2018
  • Provided constructive feedback to content creators for continuous improvement in their work.
  • Collaborated with writers, designers and other editors to deliver content of highest quality.
  • Utilized SEO techniques to optimize content for search engine rankings.
  • Provided concise and constructive editorial feedback to writers to improve article and story writing.
  • Maintained up-to-date knowledge of industry trends and best practices to ensure relevance in content analysis.
  • Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
  • Contributed valuable insights during regular team meetings, helping drive improvements across the entire Content Review Analyst team.
  • Consistently met or exceeded performance metrics related to content review speed, accuracy, and volume handled.
  • Enhanced user experience through timely identification and resolution of content-related issues.
  • Utilized proprietary tools and software for efficient tracking, categorization, and management of reviewed content.
  • Played a key role in maintaining a safe online community by swiftly addressing non-compliant or harmful content.
  • Collaborated with cross-functional teams to develop comprehensive content review strategies and guidelines.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Education

BBA - Business Administration

Western Governors University
Salt Lake City, UT
09.2019

Skills

  • Software Defect Documentation
  • Simulation Design
  • Materials Transport
  • Advanced Robotics
  • Order picking and processing
  • Vehicle inspections
  • Local road knowledge
  • Competitor Analysis
  • Database Maintenance
  • Project Coordination
  • Quality Control Analysis
  • Basic vehicle inspection

Languages

Hindi
Native or Bilingual
Farsi
Native or Bilingual
Pashto
Native or Bilingual
Arabic
Professional Working

Timeline

Customer Service Supervisor

United Airlines
09.2022 - Current

Automation Content Review Analyst

Accenture
03.2018 - 03.2021

Content Review Analyst

Eteam
08.2017 - 03.2018

BBA - Business Administration

Western Governors University

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Tameem Uniss