Tameeyah Kidd
Lithonia
Summary
Motivated to maintain high levels of customer satisfaction and contribute to overall company success. Proven track record in managing large volumes of inbound calls and sustaining positive relationships with clients. Demonstrates expertise in CRM systems, coupled with exceptional active listening and multitasking abilities. Adept at resolving complex customer inquiries, ensuring prompt and effective solutions Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
Data Integrity Analyst
HeiTech Services Inc.
11.2022 - 08.2024
- Analyzes and completes assigned chart corrections including potential chart duplications, limited contact moves and basic chart correction processes to uphold the integrity of the medical record and master patient index
- Researches patient's identity and documentation for purposes of merging and to ensure correct demographics are being used
- Follows up and completes assigned tasks related to chart correction in timely manner
- Works with close supervision and within established policies and guidelines
- Will communicate tasks and directions to clinical and non-clinical users, providing clear, concise instructions and timely responses
- Must be able to review patient demographics and other PHI contained in various sources to determine correct patient identity
- Maintains required information for tracking purposes and updates tasks as directed
- Completes tasks in expected turnaround times
Service Advocate II
GuideWell
04.2019 - 11.2022
- Help ensure all customers (telephonic or electronic) are warmly greeted, their needs are assessed quickly, and they are referred to the appropriate setting, person, information, or tools to address their needs
- Provide a customer friendly service experience for customers with questions or issues related to health care, health insurance (benefits, claims, premium payments, membership, billing, and enrollment) or other related topics
- Research and obtain resolution for all issues, using tools directly or engaging other business areas for support for inquiry resolution
- Ensure service coordinated with other supporting areas maintains the appropriate retail center service experience and that internal complexities remain invisible to the customer
- Log all inquiries, capturing appropriate data required for reporting and customer understanding
- Respond to telephone and web-based inquiries and initiate telephonic follow-up when appropriate
- Assist sales consultants with new enrollment status and inquires
- Use Web based tools and other aids to facilitate and teach customers to use resources, tools, information, and products to manage their health care and health care costs most effectively
Sales Associate (Team Lead)
Urban Oufitters
05.2017 - 04.2019
- Created a clientele list with customers and consistently followed up with their needs.
- Full knowledge of Urban Outfitters target audience and personal selling strategies.
- Met daily KPI goals by measuring foot traffic into the store and upselling our best sellers.
- Created seamless interaction between customers and POS systems.
- Experienced in personal styling, visual merchandising, and up to date on all fashion trends.
(Back of Stock) - Assisted in cycle counts, and used retail analytics to meet monthly sale goals
- Helped Urban Outfitters generate 80 % sales growth over 3 years.
- Organized inventory to produce 100% accuracy with every new shipment
- Knowledgeable about retail analytics (ATV, UPT, CRM, CFD,)
Education
Associate of Arts - Business Administration
Georgia State University
Atlanta, GA05.2020
Skills
- Microsoft Office Products
- Patient Education
- Benefits Overview
- Prior Authorization
- PBM ( Pharmacy Benefit Management)
- Inbound Calls
- Outbound Calls
- Key Performance Indicators
- Data Entry & Management
- Patient Scheduling & Coordination
- Health Insurance
- Billing Procedures
- Compliance & Regulatory Knowledge
- HIPAA Compliance
- Confidentiality
- Team Leadership
- Staff Training
- Google Products
- Adobe Creative Cloud
- Multitasking
- Analytical Skills
- Data Acquisitions
- Code Review
- Requirements Gathering
- Decision-Making
- Electronic Health Records (EHR) Management
- Expertise in CRM Systems
- High-Volume Call Management
Timeline
Data Integrity Analyst
HeiTech Services Inc.
11.2022 - 08.2024
Service Advocate II
GuideWell
04.2019 - 11.2022
Sales Associate (Team Lead)
Urban Oufitters
05.2017 - 04.2019
Associate of Arts - Business Administration
Georgia State University
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