Tameia Johnson
Summary
Skilled in customer service and Microsoft Excel, I enhanced customer loyalty at American Express by offering personalized solutions, leading to higher retention rates. Expert in active listening and critical thinking, I spearheaded a rewards program at Teleperformance USA, significantly strengthening customer relationships. My approach consistently fosters positive environments and drives customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
08.2024 - 01.2025
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Customer Service Representative
TSI Tran World Systems
02.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
American Express
05.2020 - 03.2022
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Customer Service Cashier
JC Penny Co
09.2018 - 08.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Diploma -
Richmond Academy High School
05.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
- Scheduling
- Call management
Timeline
Customer Service Representative
Teleperformance USA
08.2024 - 01.2025
Customer Service Representative
TSI Tran World Systems
02.2022 - 03.2023
Customer Service Representative
American Express
05.2020 - 03.2022
Customer Service Cashier
JC Penny Co
09.2018 - 08.2020
Diploma -
Richmond Academy High School
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