Tameicia Temple

• • Verify all state and international primary and secondary documents and approved or deny for the IRS Including state Id’s, SSN, state drivers license, passports, foreign passports, passport cards, national Id’s, birth certificates, discharge papers, all tax documents including cp565 notices, state residency papers, marriage documents, and divorce documents.
• • Provide excellent live support by verifying state and international documentation through video calls and approve or deny for government accessible websites.
• • Verify selfie comparisons through live video calls with members to verify primary document photos to approve or deny for the IRS.
• • Locate and escalate fake documents and deepfakes to gain IRS access.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Representative that helps with healthcare benefits such as HSA/FSA as well as hra and limited purpose plans.

• Assisted customers by email and chat.

• Helped out with 401k benefits and documents.

• Improved customer satisfaction by finding creative solutions to problems with HSA/FSA benefits and packages.

• Troubleshoot card issues over phone and online through chat.

• Handled 100-150 inbound calls.

• Made outbound calls to customers for closing of HSA/FSA accounts.

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating healthcare websites and ordering new cards.

• Handled all delegated tasks, including mortgage payments, property taxes, eviction payments,

mortgage payoffs, and resale of homes and property.

• Utilized mortgage, insurance, and tax information to compile data gathered from various sources for

customers needs.

• Finding creative solutions with empathy to problems involving mortgage properties and evictions.

• Handled 100-150 calls a day in a busy call center environment.

• Title closing/officer

• Loan officer

• Collaborated with underwriters to expedite loan approval, ensuring timely closings for clients.
• Managed high call volume while maintaining professionalism and empathy towards distressed customers facing foreclosure or other challenges.
• Enhanced borrower retention with proactive communication and follow-up on loan status updates.
• Coordinated with third-party vendors such as appraisers or title companies to ensure smooth transactions.
• Reduced customer complaints by providing clear explanations of complex mortgage concepts and terminology.
• Educated borrowers regarding various mortgage products available to help them make informed decisions about their home financing options.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date knowledge of product and service changes.

• Assisted online users via live chat, web conference and phone to resolve issues related to internet and

phone use and access.

• Conferred with vendors to obtain replacement hardware or software and escalate more complex

concerns.

• Supported internet, tv, and phone helping customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.

• Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.

• Responded to 150-200 individual tickets every week to provide end-user support on computer and phone.

• Diligently followed up with customers about existing orders, informing on status and responding to questions.

• Created new accounts, reset passwords and configured access to servers and file management software for users.

• Consistently responded to customer service emails within standard window for optimal response.

• Assessed cable and internet issues to determine appropriate troubleshooting methods for remediation.

• Kept customers informed about issue resolution progress and provided updated estimated times of

resolution on ongoing basis.

• Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Coordinated with logistics department to expedite shipping for urgent customer orders.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

• Arranged special accommodations for guests to maintain optimal satisfaction

• Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions with returns and exchanges.

• Mark downs and price promotions for different products.

• Balanced accounts and conducted nightly audits to keep bookkeeping current.

• Blending problem solving and decision making to positively impact the guest experience and resolve guest concern's

• Managed customer complaints and rectified issues to complete satisfaction.

• Promoting and engaging around various benefits, offerings and services

• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

• knowledgeable about the tools, products, and services

• Helped guest with signing up for benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed

• Payroll

• Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.