Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
CustomerServiceRepresentative

Tameika Hines

Memphis,TN

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Reliable employee seeking position. Offering excellent communication and good judgment.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Olive Garden
09.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.

Accounting Clerk/ Data Entry

Fedex (WFH)
11.2021 - 06.2022
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Input high volume of monthly invoices with consistent accuracy.
  • Managed accounts payable and receivables and payroll.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Balanced reports to submit for approval and verification.
  • Maintained accurate and complete documentation for financial department procedures to facilitate new employee training.

Senior Human Resources Coordinator

MIFA(RANDSTAD)
06.2019 - 11.2021
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.

Executive Administrative Assistant (HYBRID)

( HYBRID) City Of Memphis Division Of Community
12.2019 - 06.2021
  • Organized travel and meeting arrangements, data entry, sorting, preparing reports and maintaining records for the executive.
  • Gave strategic and project management support to help maintain organization and success throughout the

Education

Sociology

Lane College
Jackson, TN
01.2011

Skills

  • Biweekly Payroll Processing
  • Policy and Procedure Writing
  • Policy Interpretation
  • Transfer Coordination
  • Wages and Salary
  • Finance and Accounting
  • Human Resources Management Systems
  • HR Support
  • Customer Satisfaction
  • Payroll Preparation
  • Information Protection
  • HR Strategy
  • Time Tracking and Payroll Administration

Additional Information

Volunteer experience

Northaven Elm

Secretary work

• Working with kids and community
Answering phones


Sorting

Filing

Impact Baptist Church


  • Food ministry
  • Praise dance group leader
  • Youth group leader

Cardiology Group


  • Taking vitals
    Doing lab work

Languages

English
Professional Working

Timeline

Accounting Clerk/ Data Entry

Fedex (WFH)
11.2021 - 06.2022

Customer Service Representative

Olive Garden
09.2020 - Current

Executive Administrative Assistant (HYBRID)

( HYBRID) City Of Memphis Division Of Community
12.2019 - 06.2021

Senior Human Resources Coordinator

MIFA(RANDSTAD)
06.2019 - 11.2021

Sociology

Lane College

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Tameika Hines