Summary
Overview
Work History
Skills
Certification
Software Competencies
Timeline
Generic

Tameika McKinney

Lithia Springs,United States

Summary

Remote customer service representative / supervisor with 5 years' experience of providing support to customers via phone and email resolving billing issues, account inquiries and quality concerns. Accomplished Supervisor Professional with 26+ years' experience in Administrative Services and documentation processes and procedures, SOP creation, physical inventory counts/data entry, transportation planning, operations, distribution, and warehousing. Staff manager that is highly effective at training and improving performance and processes. Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Stitch Fix
Lithia Springs
08.2020 - 03.2024
  • Provided direction, training, and development for more than 70+ quality associates on quality processes and policies.
  • Ensured adherence to disciplinary measures in order to improve associates' performance and accountability in terms of quality, attendance, and safety.
  • Facilitated daily stand-ups to assess facility communications and department specific feedback.
  • Reviewed fix plans on monthly, weekly and daily basis to maintain department efficiency and balance.
  • Created optimized daily fix schedule based on attendance and labor share demands
  • Maintained multiple google sheets to report facility performance on a daily, weekly, and monthly basis
  • Ensured compliance with standards for style cards, quality control, and shipping through quarterly audits
  • Communicated quality alerts within my immediate department as a member of the quality team.
  • Oversaw team's adherence to guidelines, maximized productivity levels, and successfully accomplished yearly facility targets.
  • Directly collaborated with P&C and Warehouse Managers to facilitate hiring of warehouse associates
  • Worked remotely 1 week per month and assisted with internal and external customer needs regarding inbound and outbound shipments.

Quality Supervisor

GE Energy / CEVA Logistics
Atlanta
02.2019 - 08.2020
  • Responsible for directing, training, and developing 21+ quality associates on quality processes and policies
  • Maintain progressive disciplinary actions for associates' quality, attendance, and safety.
  • Manage customer quality complaints submitted in Power NCR; responsible for researching and providing feedback to customers on root cause and corrective action.
  • Manage facility quality reporting for internal and external defects.
  • Manage the facility quality committee to ensure processes and procedures are accurate and properly implemented.
  • Track the facility quarterly DPMO (Defects per Million Opportunity)
  • Completed 4 Kaizens and 3 Projects throughout the year to maintain process improvements within the facility.
  • Manage and conduct the facility Internal Audit Process to ensure we have the proper control governance and risk management processes in place.
  • Manage and train the facility to the required 5S standards for the facility; maintain and report monthly findings.
  • Work directly with HR Manager and Warehouse Managers during the hiring process of warehouse associates.
  • Worked remotely 1-2 days per week and assisted with customer quality concerns.
  • Contacted the customers regarding order issues and worked to resolve or replace shipments as required.

Operations Supervisor

GE Energy / CEVA Logistics
Atlanta
05.2018 - 02.2019
  • Responsible for directing, training, and developing 25+ warehouse associates on multiple pick pack processes and requirements for picking and packing daily deliveries
  • Managed daily domestic HOT deliveries to ensure orders processed and packed in a timely manner for same-day pick up.
  • Reported daily production numbers for pick and pack; team required to pick one thousand lines and pack nine hundred lines per day.
  • Maintained progressive disciplinary actions for associates' quality, production, attendance, safety, and behavior issues.
  • Completed 4 Kaizen and 3 Projects throughout the year to maintain process improvements within the facility.
  • Work directly with HR Manager and Warehouse Managers during the hiring process of warehouse associates.

Supply Chain Program Manager

Medtronic
Memphis
02.2017 - 02.2018
  • Assisted the Corporate Logistics Team on multiple high-level projects, including facility start-ups and company travel to multiple states and facilities.
  • Lead system tester; evaluated all system functions, including order creation for inbound and outbound shipments, inventory transactions, quality holds, shipment discrepancies, and international documentation.
  • Trained and directed 3PL employees for three facilities on company administrative and warehouse operations processes and procedures.
  • Worked with 3PL management and IT teams to implement the required system and network access.
  • Purchased required office and operating equipment for start-up facilities, including laptops, printers, scanners, heat-treated pallets, Gaylord boxes, and other office and operating supplies.
  • Managed holiday pick ticket schedules for three distribution centers.

International Warehouse Supervisor

Medtronic
Atlanta
06.2015 - 02.2017
  • Collaborated with HR Manager and Warehouse Managers to facilitate the hiring process of warehouse associates
  • Efficiently managed container and truckload shipments, adapting labor as necessary for optimal staffing.
  • Led training initiatives for a diverse group of over 40+ warehouse associates weekly to enhance their understanding of multiple international country processes and requirements. Managed the efficient picking and shipping operations for an average of 30 international containers and 35 international air freight shipments, equating to a total volume of 90,000 cases per week.
  • Initiated and implemented data capture process for accurate tracking of lot numbers during international shipping.
  • Spearheaded the management of Japan shipment picking and quality process, guaranteeing adherence to the stringent pristine policy in terms of product condition and lot numbers shipped.

Administrative Services Supervisor

Medtronic
Atlanta
05.2010 - 06.2015
  • Responsible for directing, training, and developing 15+ Distribution Center Coordinators.
  • Executed one-on-one interviews, phone interviews, reviewed candidate resumes, administered skills testing, and prepared new hire agendas and training schedules.
  • Managed inbound and outbound documents for eighty million dollars in inventory daily; directed a team of Distribution Center Coordinators for shipment confirmations of 500-600 outbound shipments and receipts of fifty inbound shipments daily.
  • Managed physical inventory count documentation and data entry, and managed auditor documentation request.
  • Worked with Operations and Department Managers to determine staffing levels, to plan shipping and receiving workloads.
  • Attended and presented Administrative Services and Transportation data in the Quarterly Business Review meetings.
  • Lead multiple Lean Leader (Kaizen) events for the facility quality and process improvements.
  • Managed system issues, system access request for DC employees, managed equipment for the facility (data ports, printers, copiers, laptops/PC's, RF devices, etc.), resolved all issues with systems regarding network and IP issues to ensure they were and operating properly.

Skills

  • Initiative and Critical Thinking Skills
  • Professionalism
  • Operational Improvements
  • Written Communication
  • Attention to Detail
  • Problem-solving aptitude
  • Organizational Skills
  • Office Management
  • Organizational Leadership
  • Supply Management
  • Administrative Management
  • Payroll Oversight
  • Meeting Coordination
  • Problem-solving abilities
  • Communication
  • Employee Engagement
  • Interpersonal Skills
  • Multitasking
  • Dependability
  • Technical Skills
  • Continuous Improvement
  • Team Performance

Certification

  • Microsoft Office Specialist in Excel, PowerPoint, and Word
  • Document Design Specialists
  • Accountability Training
  • Lean Leader
  • Safety Observation Program
  • Emergency Responder (Certified in CPR)
  • Situational Management Training

Software Competencies

  • Microsoft Office Applications
  • Product Lifecycle Management
  • Oracle Transportation Management
  • Infor Management
  • Power NCR
  • Telnet
  • A/S 400
  • JDE Oracle (WMS)
  • SAP
  • Ceridian Dayforce
  • Kronos
  • Google Docs
  • Google Sheets
  • G-Mail
  • Workforce
  • Workday
  • ADP

Timeline

Operations Supervisor

Stitch Fix
08.2020 - 03.2024

Quality Supervisor

GE Energy / CEVA Logistics
02.2019 - 08.2020

Operations Supervisor

GE Energy / CEVA Logistics
05.2018 - 02.2019

Supply Chain Program Manager

Medtronic
02.2017 - 02.2018

International Warehouse Supervisor

Medtronic
06.2015 - 02.2017

Administrative Services Supervisor

Medtronic
05.2010 - 06.2015

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Tameika McKinney