Summary
Overview
Work History
Education
Skills
Timeline
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Tameika Voltaire

Freeport,NY

Summary

  • Excellent communication skills
  • Highly proficient in developing sales presentations
  • Project Management
  • Excellent customer service and relationship skills
  • Organized multitasker
  • Team Player
  • Technologically savvy

Overview

16
16
years of professional experience

Work History

Support Specialist

NYC Department of Education
Brooklyn, NY
01.2019 - Current
  • Establish policies and procedures for NYC Schools.
  • Provided technical support to customers via phone and email in the Galaxy Budget Sysytem.
  • Documented customer inquiries and resolutions in a ticketing system.
  • Collaborated with internal teams to resolve escalated customer queries quickly.
  • Documented customer interactions and contact information into company database.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Customer Information Representative

NYC Department of Education
04.2014 - 12.2018
  • Respond to high volume telephone calls from customers regarding routine, frequently asked questions and provide information about appropriate policies/procedures, contact, and other HR services
  • Effectively resolve customer issues utilizing excellent customer service skills
  • Ask callers for information that is necessary to respond to the inquiry
  • Recognize complex inquiries and refer them to the Supervisor of Customer Service
  • Update the customer relationship management Siebel software system upon completion of each call to reflect the status of the case
  • Use multiple computer systems including Oracle, NYCAPS and EIS to handle calls, file new requests for service, and maintain tracking systems
  • Inform caller of the status of existing service requests
  • Enter biographical data into Siebel, NYCAPS and other HR databases associated with inquiries
  • Abide by policies and procedures to ensure the highest standard of accuracy, timeliness, and efficiency in answering calls and entering data
  • Respond quickly, accurately, and politely to customers’ needs
  • Speak in a pleasant telephone manner
  • Follow the call center script when responding to callers; recognize when to ask for help
  • Navigate multiple computer applications including Siebel, NYCAPS and EIS while speaking on the telephone and entering data
  • Assisting in answering emails for Open Market, NYCAPS, Summer In The City and ESSS.

Medicaid Staffer

NYC Department of Education
05.2013 - 05.2014
  • Verification of documentation from vendors, regarding eligibility of students and the transportation for which the DOE intends to submit reimbursement claims
  • Collected incoming material and establish essential information
  • Sorted and filed all documentation
  • Special assignments.

Customer Service Agent

NYC Department of Education
05.2010 - 05.2013
  • Answered phones and respond to parents and schools request
  • Researched complaints received and assist with resolutions
  • Assisted in the resolution of issues by working with vendors, dispatchers and supervisors
  • Trained new employees
  • Liaison between schools and parents with transportation concerns.

Administrative/Clerical Assistant

Jennifer Temps, Inc.
07.2008 - 04.2010
  • Various administrative and clerical temp assignments
  • Receptionist- greeting & direction guests, answering phones, giving information in a professional manner
  • Provided administrative support to multiple departments within the organization.

Education

Esthetician

Long Island Beauty School Inc
Hempstead, NY
12-2022

Skills

  • Microsoft Office – Word; Excel; PowerPoint; Outlook and Access
  • Computer Competencies – People soft; Siebel; NYCAPS and EIS

Timeline

Support Specialist

NYC Department of Education
01.2019 - Current

Customer Information Representative

NYC Department of Education
04.2014 - 12.2018

Medicaid Staffer

NYC Department of Education
05.2013 - 05.2014

Customer Service Agent

NYC Department of Education
05.2010 - 05.2013

Administrative/Clerical Assistant

Jennifer Temps, Inc.
07.2008 - 04.2010

Esthetician

Long Island Beauty School Inc

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Tameika Voltaire