Tameika Watkins
Atlanta,GA
Summary
Experienced medical assistant professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. A dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Residential Care Provider/Lead Mental Health Worker
View Point Mental Health Center
10.2021 - 01.2024
- Improved residents'' quality of life by providing compassionate and attentive care.
- Enhanced facility operations by maintaining clean, safe, and organized living spaces.
- Ensured timely administration of medications, adhering to strict schedules and procedures.
- Promoted resident independence with personalized assistance in daily activities.
- Developed strong relationships with residents and their families through effective communication and trustbuilding.
- Supported mental wellbeing among residents by engaging them in stimulating activities and social opportunities.
- Facilitated smooth transitions for new residents by helping them acclimate to their new surroundings and routines.
- Provided essential support during family visits, fostering positive connections between residents and their loved ones.
Customer Service Representative
HT Hackney
01.2019 - 12.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Assisted customers with orders
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Replenisher/Pit Operator
HT Hackney
01.2017 - 12.2018
- Improved inventory accuracy by conducting regular stock checks and updating records promptly.
- Maintained optimal product availability with diligent monitoring of stock levels and timely reordering.
- Ensured accurate pricing and labeling of products, minimizing errors and ensuring a seamless shopping experience for customers.
- Maximized shelf space utilization through effective planning and arrangement of merchandise according to sales data insights.
- Participated in regular department meetings to discuss challenges, opportunities, and strategies for improving overall performance metrics related to replenishment tasks.
- Put away received merchandise in designated location.
- Maintained a clean and organized backroom storage area, enabling efficient access to inventory for restocking purposes and reducing time spent searching for specific items.
- Cleaned and organized sales and stock areas.
- Pulled out-of-date, damaged or returned opened items to report to supervisor.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Education
Medical Assistant Diploma - Medical Assisting
United Education InstituteAtlanta
Morrow, GA06.2020
High School Diploma -
North Fulton High School
Atlanta, GA06.1993
Skills
- Meal Preparation
- Client Confidentiality
- Safety awareness
- Emotional Support
- Compassionate Caregiving
- Activity Planning
- Respectful attitude
- Assertiveness
- Reliability and punctuality
- Clinical Documentation
- HIPAA Compliance
- Patient Relations
- Conducting intakes
Certification
Timeline
Residential Care Provider/Lead Mental Health Worker
View Point Mental Health Center
10.2021 - 01.2024
Customer Service Representative
HT Hackney
01.2019 - 12.2019
Replenisher/Pit Operator
HT Hackney
01.2017 - 12.2018
Medical Assistant Diploma - Medical Assisting
United Education InstituteAtlanta
High School Diploma -
North Fulton High School
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