Tameika Weston
Houston
Summary
I conquered and multi tasked in the call center environment. While marketing and maintaining case management. I overseen the customer services department. I executed audit reports and accounts payable and receivables. However troubleshooting any issues while assisting management with daily duties. In consistent to answering multi-lines while transferring calls to appropriate parties. This ability has giving me the opportunity to be value asset to a company while implementing marketing strategies. While providing security solutions to some of the most recognized companies and brands in the world.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Eventbrite-National
07.2021 - 01.2025
- Scheduling and making contact for booking events with different contractors. I multitask in incoming and out going calls. My calls a range from 100 to 170 calls per day. While dispatching assign events through our telephone system with a turnaround rate of 90%.
- Escorted guests into the event, distributed, valuable pamphlet information.
- Overseen registration and check-in processes
- Assisted my team when there were concerns and questions in the process of them taking care of their guest.
- Make sure that order was in place with getting the guests to their proper location and area.
- While maintaining various on site activities through multitasking.
- Made sure that everything was organized while monitoring the areas crew.
- Also provided general assistance when needed.
- Also arrange the tables chairs decoration prior to the event as well as making sure that the items, documents etc. that we were offering was probably counted for all attendance.
Customer Service Representative
Office Depot warehouse
Kennesaw
10.2017 - 10.2021
- Multi task assisted with day to day duties of inventory, answering customer concerns when they have issue that need to be addressed within the warehouse. While transporting supplies and order to proper location while working online when needed working with the Forklift as needed.
Inventory Specialist/Collection
Xerox
Madison
08.2014 - 09.2016
- Keeping count of the inventory that's received in the office as well as taken proper inventory for things that's need to go out for shipment as well inputting data into the system of everything that came in and went out. Also collecting on all accounts that was past due.
Assistance Manager
AT&T
Houston
07.2012 - 08.2014
- As sited the manager with the duties that was needed within the call center department. Taken calls of any clients that displayed issue with our representatives during the call in regards to service or orders which was in our retention department. While processing payment.
Marketing and Promotion
Euforia Talent
Washington
01.2010 - 06.2012
- Recruiting new talent for the agency by going out to seek and putting together talent screening for potential prospect. While scheduling venues for current clients for their marketing needs.While collecting on current accounts that where due.
Executive Assistance
Sports and fitness insurance medical
Madison
02.2009 - 03.2012
- Process payment on insurance contracts while doing end of the day reports. For all payments processed within that day. As well as signing up new clients for potential coverage.Then collecting on current accounts.
Education
Some College (No Degree) - Business Management
Austin Community College
Austin, TXSkills
- Market Research
- Time management
- Sales Management
- Digital marketing
- Social Media Management
- Adobe Photoshop
- Branding
- Event Planning
- Sales
- Content Management
- Organizational skills
- Microsoft Excel
- Marketing
- Events Management
- Public Relations
- Communication skills
- Fundraising
- Management
- Email Marketing
- Microsoft Office
- Content Creation
- Canvassing
- Customer service
- Documentation review
- Supervising experience
Certification
- Microsoft Office Specialist (MOS)
- Customer Service Representative Certificate
- Leadership Essentials Certificate
- Customer Service Professional Certificate
- Cisco Certified Network Associate (CCNA)
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative
Eventbrite-National
07.2021 - 01.2025
Customer Service Representative
Office Depot warehouse
10.2017 - 10.2021
Inventory Specialist/Collection
Xerox
08.2014 - 09.2016
Assistance Manager
AT&T
07.2012 - 08.2014
Marketing and Promotion
Euforia Talent
01.2010 - 06.2012
Executive Assistance
Sports and fitness insurance medical
02.2009 - 03.2012
Some College (No Degree) - Business Management
Austin Community College