Dedicated employee with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Walmart
04.2022 - 07.2024
Used in-store system to locate inventory and place special orders for customers.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Caretaker
Bethseda Community
03.2020 - 12.2022
Developed strong relationships with parents to better understand each child''s unique needs and preferences.
Enforced rules and managed behavior through developmentally appropriate discipline.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Team Member
SUBWAY®Restaurants
08.2019 - 12.2019
Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Head Hostess
Hillcrest Health and Rehabilitation
03.2016 - 06.2019
Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Telecommunications Operator
Gallup Organization
05.2017 - 07.2017
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
Enhanced customer satisfaction by efficiently addressing and resolving technical issues in a timely manner.