Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

TAMEISHA GRIFFIN

Brooklyn,NY

Summary

Highly motivated, determined and dedicated administrative professional with over nine years of medical related clerical and health insurance billing experience. Excellent customer service and problem-solving skills, which have been developed by working closely with colleagues and policyholders.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Cherry B2B
Brooklyn, NY
11.2022 - 07.2023
  • Orchestrated over 20+ calls a day to clients to execute payments in a call center environment
  • Answered calls and received messages
  • Addressed questions/concerns and resolved account issues in an appropriate timely manner
  • Provided administrative support to manager
  • Updated client account information upon request
  • Facilitated ACH, Credit Card, or Check payments to clients.

Data Entry Clerk

Housing Preservation & Development
New York, NY
07.2022 - 10.2022
  • Updated and maintained 100% accuracy of property registration online computer system (PROS) data by entering 100 registration forms daily with information, meeting the validation goal of 100 documents
  • A lot of clerical work
  • Expedited the formulation of new reports and files by sorting and preparing mailed-in customer registration forms for scanning into PROS
  • Processed applications for housing programs by keying demographic information into a computer database for the city's public housing agency
  • Followed state regulations regarding recertification of property
  • Created a standardized workflow across the company by maintaining knowledge of housing services and agency policies, procedures, and programs, improving the accuracy of data entry.

Accounting Clerk

American Stock & Transfer
Brooklyn, NY
02.2018 - 07.2020
  • Reduced possible accounts receivable errors by entering daily Lockbox receipts of cash and bank reconciliations into the general ledger, ensuring all books balance at the end month
  • Improved operational efficiency by posting 100+ client check payments into the ERP LN billing system to reduce human errors.

Accounts Receivable Analyst

Affinity Health
Bronx, NY
02.2015 - 08.2017
  • Achieved and sustained industry-leading performance and patient-friendly service by orchestrating timely and accurate processing of payments, driving revenue growth
  • Streamlined medical billing process by working closely with line teams to improve risk and control transparency and effectiveness, improving healthcare quality
  • Maintained the highest standard of document confidentiality by overseeing the integrity of the institution's books and records in compliance with HIPAA privacy rule standards
  • Processed payments and updated all patient and financial information accurately by recording 500+ checks, money orders, and credit card payments to members' accounts ranging from $9-5K per check.

Accounts Receivable Analyst

Healthfirst
New York, NY
04.2008 - 08.2014
  • Identified and corrected member billing errors before posting by implementing healthcare care best practices adopted by team members, minimizing account discrepancies by 75%
  • Processed payments
  • Oversaw accurate and efficient documentation by reconciling and auditing insurance and patient accounts to determine insurance payments per contract, eliminating fraudulent claims and billing activity
  • Managed 60+ accounts daily for accurate reimbursements, write-offs, and adjustments by performing account analyses utilizing MHS and Macess, exhausting all collection efforts per policies and procedures.
  • Reviewed and reconciled customer accounts to ensure accuracy of invoices and payments.
  • Resolved discrepancies between customer records and bank statements.
  • Processed incoming cash receipts in accordance with company policies.
  • Maintained accurate records of all account receivable activities for audit purposes.
  • Ensured compliance with applicable laws, regulations, accounting standards, and internal controls related to accounts receivable processes.
  • Assisted with month-end closing procedures such as preparing journal entries for revenue recognition.
  • Conducted regular reviews of unapplied cash transactions to ensure proper application of funds.
  • Reviewed accounts with credit balances to determine accuracy of refunds.

Education

BBA BUSINESS ADMINISTRATION -

METROPOLITAN COLLEGE OF NEW YORK
06.2026

MEDICAL OFFICE ASSISTING MEDICAL BILLING CERTIFICATE -

ASA COLLEGE
01.2006

Skills

  • MS Word
  • Excel
  • Outlook
  • Familiarity with Pivot tables
  • Pays Attention to Detail
  • Billing/Bank reconciliation
  • Familiarity with CPT and ICD codes
  • Typing speed of 30 WPM
  • ERP System
  • Organization Skills
  • Data Entry
  • Inbound and Outbound Calling
  • Clerical Support
  • Critical Thinking
  • Spreadsheets
  • Customer Service
  • Microsoft Excel
  • Microsoft Office Expertise
  • Filing
  • Positive and Professional
  • Problem-Solving Abilities
  • Microsoft Outlook
  • Courteous Demeanor
  • High-Energy Attitude
  • Customer Relations
  • Computer Proficiency
  • Credit Card Payment Processing
  • Call Center Operations
  • Office Equipment Proficiency
  • Grammar
  • Active Listening
  • Administrative Support
  • Microsoft PowerPoint
  • Microsoft Office Suite
  • Typing Proficiency

Timeline

Customer Service Representative

Cherry B2B
11.2022 - 07.2023

Data Entry Clerk

Housing Preservation & Development
07.2022 - 10.2022

Accounting Clerk

American Stock & Transfer
02.2018 - 07.2020

Accounts Receivable Analyst

Affinity Health
02.2015 - 08.2017

Accounts Receivable Analyst

Healthfirst
04.2008 - 08.2014

BBA BUSINESS ADMINISTRATION -

METROPOLITAN COLLEGE OF NEW YORK

MEDICAL OFFICE ASSISTING MEDICAL BILLING CERTIFICATE -

ASA COLLEGE

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