Tameka Babulal
Hempstead,NY
Summary
Proven track record in enhancing customer experiences and boosting sales, as demonstrated at Total Wine & More. Skilled in guest services and sales expertise, I excel in problem-solving and hospitality service, achieving a significant increase in customer loyalty. My leadership in diverse roles has consistently driven team efficiency and superior service delivery.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Red Roof Inn Plus
08.2024 - 11.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
Mail Carrier
United States Postal Office
08.2021 - 05.2024
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
Wine Sales Representative
Total Wine & More
10.2018 - 08.2021
- Collaborated with marketing team to create promotional materials that increased brand recognition among consumers.
- Analyzed competitor offerings to develop unique selling propositions for various wine products within the portfolio.
- Enhanced brand visibility by organizing and participating in industry events such as trade shows, wine festivals, and distributor expos.
- Managed a diverse portfolio of wines, consistently meeting or exceeding monthly sales targets set by the company.
- Trained new sales representatives, resulting in more efficient team performance and improved customer service.
- Increased wine sales by conducting in-store tastings and engaging customers with product knowledge.
- Attended regular training sessions to stay updated on current industry trends and knowledge, enabling better representation of the company''s products.
Housekeeper/Houseperson/Supervisor
Homewood Suite by Hilton Hotels
04.2015 - 10.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Housekeeping Supervisor
Garden City Hotel
02.2013 - 10.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
Supervisor
Taco Bell Restaurant
06.2013 - 10.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Home Health Aide
Allen Health Care
06.2012 - 07.2014
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
Education
High School Diploma - Diploma
Hempstead High School
Hempstead, NY06.2006
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Credit and cash payments
- Guest relations
- Oral and written communications
- Hospitality service expertise
- Listening skills
- Administrative skills
- Front desk management
- Microsoft office
- Front office support
- Housekeeping
- POS systems
- Clerical duties
- Documentation
- Sales expertise
- Training and mentoring
- Inventory oversight
- Mail and packages
Accomplishments
- Developed revenue streams for the hotel by informing guests of the establishment's array of services including the spa, salon, upscale restaurants and the casino.
- Received a job promotion within 2 months of hire date due to outstanding performance.
- Supervised team of 8 staff members.
Certification
- Certified Home Health Aide (CHHA) - National Association for Home Care & Hospice.
- Personal Care Aide Certification (PCA) - Various state health departments or private organizations.
Timeline
Front Desk Agent
Red Roof Inn Plus
08.2024 - 11.2024
Mail Carrier
United States Postal Office
08.2021 - 05.2024
Wine Sales Representative
Total Wine & More
10.2018 - 08.2021
Housekeeper/Houseperson/Supervisor
Homewood Suite by Hilton Hotels
04.2015 - 10.2018
Supervisor
Taco Bell Restaurant
06.2013 - 10.2015
Housekeeping Supervisor
Garden City Hotel
02.2013 - 10.2018
Home Health Aide
Allen Health Care
06.2012 - 07.2014
- Certified Home Health Aide (CHHA) - National Association for Home Care & Hospice.
- Personal Care Aide Certification (PCA) - Various state health departments or private organizations.
High School Diploma - Diploma
Hempstead High School
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