Tameka Bannerman
Georgetown
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Customer Care Representative
Southwest Airlines
Dallas
11.2022 - Current
- Assisted customers with flight bookings and itinerary changes.
- Resolved customer inquiries via phone, email, and chat support.
- Provided information on airline policies and procedures to passengers.
- Resolution advisor agent who assists with second pount pf contact escalated calls
- Luv Support Chat agent who assists fellow agents with tech issues and added support for agent issues
- As a back office agent assist with account change requests such as legal name changes and personal info updates as well as receipt copies
Customer Service Manager
Foodlion Grocery Store
Greensboro
05.2007 - 05.2022
- Supervised customer service team to ensure high-quality service delivery.
- Developed training programs to enhance employee skills and product knowledge.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Implemented new procedures for efficient store operations and inventory management.
- Coordinated with departments to streamline communication and service processes.
- Analyzed customer feedback to identify areas for improvement in service offerings.
- Managed scheduling and staffing to optimize workforce efficiency during peak hours.
- Facilitated team meetings to align goals and share best practices among staff.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Cashier
McDonald's
Wilmington
05.2004 - 05.2007
- Processed customer orders efficiently at the front counter and drive-thru.
- Handled cash transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of dining area and workstations.
- Collaborated with team members to ensure smooth restaurant operations during peak hours.
- Monitored inventory levels of supplies, restocking as needed to support operations.
- Adhered to food safety guidelines, ensuring compliance with health regulations consistently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
Education
Associate of Applied Science - Accounting
Perdue Global University
05.2011 - 05.2013
Emsley A Laney High School
Wilmington, NCSkills
- Flight bookings
- Customer inquiries
- Resolution expertise
- Back office support
- Proficient in Microsoft word and excel
- Great problem solving skills
- Advanced in data research
Affiliations
- Head cheer coach gtyfl
- Volunteer at mary bailey’s headstart program
Timeline
Customer Care Representative
Southwest Airlines
11.2022 - Current
Associate of Applied Science - Accounting
Perdue Global University
05.2011 - 05.2013
Customer Service Manager
Foodlion Grocery Store
05.2007 - 05.2022
Cashier
McDonald's
05.2004 - 05.2007
Emsley A Laney High School