Tameka Barksdale
Buford,GA
Summary
Dynamic professional with extensive experience at State Farm, excelling in relationship building and talent management. Proven track record in enhancing customer satisfaction and resolving issues efficiently. Skilled in payroll processing and onboarding, consistently achieving quality service goals while fostering a collaborative team environment. Committed to ethical standards and continuous improvement.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant Office Manager/Insurance Agent
State Farm
Cumming, Georgia
04.2024 - Current
- Answered calls from bank customers in a fast-paced call center environment
- Serviced customer accounts and maintained records of transactions
- Listened and facilitated customer requests
- Offered bank products according to customer need
- Worked individually and as a part of a team
- Coordinated office operations and maintained efficient workflow processes.
- Managed scheduling and organized meetings for staff and clients.
- Assisted in onboarding new employees and training administrative staff.
- Handled correspondence, including emails, memos, and packages.
- Collaborated with team members to enhance customer service initiatives.
- Maintained office equipment and coordinated repairs as needed.
- Responded promptly to customer inquiries via phone or email.
- Performed additional tasks assigned by senior management staff.
- Coordinated with vendors for office supplies and equipment maintenance.
- Provided technical assistance related to computer applications used by the organization.
- Monitored inventory levels of office supplies; placed orders when necessary.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Assisted clients in selecting appropriate insurance policies based on individual needs.
- Reviewed policy details to ensure compliance with industry regulations and standards.
- Educated clients on benefits and coverage options available in their insurance plans.
- Developed comprehensive insurance plans tailored to client requirements and risk assessments.
- Managed client inquiries and resolved issues related to claims and policy changes.
- Collaborated with underwriters to assess risks associated with new applications.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
Retention II Specialist
State Farm Auto Mutual
04.2022 - Current
- Company Overview: Property and Casualty licensed in 50 states
- Handles inquiries regarding policy status and changes
- Recommends plans and discounts
- Explains coverages and initiates policies for Auto and Fire
- Provides personalized experiences by engaging customers and building relationships
- Skilled at solving problems and resolving issues on the first contact
- Knowledge of state laws and requirements
- Property and Casualty licensed in 50 states
Contact Representative
Internal Revenue Service
10.2016 - 11.2021
- Provided administrative and technical assistance to individuals
- Assisted taxpayers with questions and examined current tax protocol regulations to provide solutions to common tax issues.
- Conducted extensive research to determine correct tax law protocol
- Examined tax returns for accuracy
- Assessed tax responsibility and determined refund eligibility
- Made tax adjustments as necessary
Asst Manager/Recruitment Coordinator
A Friend of the Family Staffing Corp
11.2006 - 01.2016
- Facilitated placement process for high end clients.
- Assumed ownership over team productivity and managed work-flow to meet or exceed quality service goals.
- Scheduled staff shifts to cover peaks and lulls.
- Trained staff on operating procedures and company services.
- Handled disciplinary and coaching development for employees.
- Hired employees and initiated the new hire paperwork process.
- Developed and facilitated job recruitment fairs.
- Organized new employee orientation for new hires.
- Led the creation of recruiting plans for all open positions.
- Created and completed personnel action forms for all hires.
Collections Representative
Bellsouth Telecommunications
09.1998 - 11.2002
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Addressed account balance inquiries and negotiated payment arrangements.
- Diffused volatile customer situations calmly and courteously.
- Documented, researched and resolved customer service issues.
- Managed customer calls effectively and efficiently in a complex, fast paced and challenging call center environment.
- Referred unresolved customer grievances to designated departments for further investigation.
- Met or exceeded service and quality standards every review period.
Education
Business Administration Degree -
Colorado Technical University
01.2022
Skills
- Microsoft Windows proficiency
- Relationship building
- Talent management
- Leadership skills
- Payroll processing
- Personnel management
- Onboarding processes
- Quality assurance
- Screening and background checks
- Training and development
- Ethical standards
Certification
- Property and Casualty/Life and Health Insurance Agent License
- Effortless Experience Certified
Highlights Skills
- MS Windows proficient
- Strong relationship building
- Talent Management
- Leadership
- Payroll Disbursement
- Personnel Management
- Onboarding
- Quality Assurance
- Screening and Background Checks
- Training/development aptitude
- Ethics
Timeline
Assistant Office Manager/Insurance Agent
State Farm
04.2024 - Current
Retention II Specialist
State Farm Auto Mutual
04.2022 - Current
Contact Representative
Internal Revenue Service
10.2016 - 11.2021
Asst Manager/Recruitment Coordinator
A Friend of the Family Staffing Corp
11.2006 - 01.2016
Collections Representative
Bellsouth Telecommunications
09.1998 - 11.2002
Business Administration Degree -
Colorado Technical University
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Isaiah SkinnerIsaiah Skinner
Claims Adjuster at State FarmClaims Adjuster at State Farm
DENARIO CURTISDENARIO CURTIS
CLAIMS ADJUSTER at State FarmCLAIMS ADJUSTER at State Farm
Cody HarshCody Harsh
Used Car Foreman / Lean Coordinator at Hendrick Mall of Georgia MiniUsed Car Foreman / Lean Coordinator at Hendrick Mall of Georgia Mini