Tameka Barnett-Hopson
Duncan,Oklahoma
Summary
Exceptional written and oral communication abilities. Excellent computer skills. Proven leadership and managerial skills. Strong attention to detail. Strong customer service skills with a high degree of professionalism in representing an organization in a positive manner. Self-starter, self-motivator, eager, and quick to learn various duties. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records with a demonstrated history of producing accurate, timely reports meeting stringent guidelines. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrives in deadline-driven environments. Excellent team-building skills. Addresses all questions and concerns with customer satisfaction in mind. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Self-directed Manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Branch Manager
Oklahoma Educators Credit Union
01.2023 - Current
- Manage day to day branch operations, including sales, member services, regulatory policy, compliance and direct the work of the branch staff
- Generate and close sound loans
- Approach and initiate conversations with current and prospective members
- Maintain a current working knowledge of credit union policies and procedures including Equal Credit Opportunity Act and Regulation B, Regulation C, Regulation Z, Bank Secrecy Act, CIP, and OFAC
- Undertake additional training specific to daily responsibilities as required to ensure compliance with all applicable regulations
- Maintained an average monthly goal of $207,000 in loan revenue
- Performed all duties, including the duties assigned to me as a Senior Assistant/Assistant Branch Manager as well.
- Maintained friendly and professional customer interactions
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Engaged employees in business processes with positive motivational techniques
Senior Assistant/Assistant Branch Manager
Oklahoma Educators Credit Union
07.2022 - 01.2023
- Trained and developed new team members in alignment with branch service standards and objectives
- Supervised team of six branch employees and made recommendations regarding performance evaluations
- Responded to member concerns, working with Regional Manager to significantly improve member satisfaction ratings
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress towards monthly goals
- Demonstrated knowledge of branch financial products, loans, and lines of credit
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Universal Banker II
Oklahoma Educators Credit Union
08.2021 - 07.2022
- Opened checking, savings, money market and time share accounts
- Ordered checks, debit cards and furnished online banking details to facilitate new transactions
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines
- Identified customer financial needs through in person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse
- Assisted members with setting up or closing accounts, completing loan applications, and signing up for new services
- Produced and executed loan packages.
Community Health Worker
Shelby County Health Department
11.2017 - 11.2018
- Inform and educate TennCare recipients on their medical entitlements throughout presentations
- Conduct home and follow-up visits for new mothers within the Newborn outreach program
- Participate and engage in community health fair events in assigned zip codes
- Attend required trainings (HIPAA, Opioids, HPP) and TCO staff meetings
- Develop monthly calendars
- Collaborate with team members on daily tasks for the work week
- Input state data into Red Cap under the supervision of the Public Health Outreach Specialist
Senior Personal Financial Assistant
InTouch Credit Union
02.2017 - 10.2017
- Provided accurate, courteous, friendly, timely, and professional service to all members and potential members
- Recommended appropriate products and services to members through needs uncovered during interview with member; achieve production goals specified
- Facilitated requests of members and visitors within guidelines established by policies, procedures and regulations
- Took ownership of members requests, with minimal transfer to alternate departments within the
- Credit Union
- Always demonstrated customer service orientation
- Processed members' requests with no more than one error per month
- Diffused tense situations to the best of my ability but escalated when warranted
- Demonstrated a knowledge of all policies, rules, and regulations
- Maintained and fostered a spirit of teamwork between employees in the department and to help encourage teamwork between departments
- Demonstrated the ability to express myself clearly and concisely, both orally and in writing
- Analyzed and comprehended complex functions and was able to disseminate that knowledge in a clear and understandable format to others
- Demonstrated sound problem solving and decision-making skills
- Proven result oriented and proactive with ability to balance multiple high priority initiatives/projects concurrently and completed multiple tasks simultaneously to complete assigned projects within prescribed deadlines
- Coordinated project work of team members
- Consistently developed subject matter expertise to ensure that knowledge kept pace with changes in policies, procedures, regulations, laws, and best practices
- Remained flexible to the changing schedule demands of each office and department
COMMUNITY & BUSINESS DEVELOPMENT REPRESENTATIVE
INTOUCH CREDIT UNION
06.2014 - 02.2017
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Used SalesForce to handle current portfolio and prospective leads.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Networked among local business and community organizations to develop leads and generate business.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Communicated with local organizations to build networks and develop leads.
- Communicated with leadership teams by spearheading regular meetings to discuss objectives.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
MEMBER SRVS ADMIN/SR
ASST, MEMBER SRVS CONSULT – HOSPITALITY FEDERAL CREDIT UNION
02.2004 - 06.2014
- Supervised associates who served members face to face/over the phone in a national demographic to ensure all performance requirements were met as defined by the Credit Union
- Maintained outstanding customer relations and assisted/referred existing and potential members to appropriate staff for new/existing products and services based upon various economic classifications
- Assisted marketing director in creating strategies to develop and expand sales of services to existing members which resulted in a 90% increase in revenue, while building new memberships which resulted in a 75% increase in new deposit accounts
- Represented the Credit Union by way of multiple on-site visits to major partners (Intercontinental Hotels, Hilton Hotels, Harrah’s properties, along with each of their subsidiaries)
- Served on the marketing committee that helped coordinate all marketing, social media, and networking activity for the Credit Union to entire membership database for compliance, as well as other special events upon approval of Senior Management/Board of Directors
- Obtained/analyzed credit information from potential borrows of the credit union to determine the stability of their creditworthiness
- Educated borrowers and potential borrowers alike on the steps needed to take in their efforts of establishing and continuing their borrowing relationship with the credit union by way of their financial borrowing behavior
- Assisted members in opening and closing accounts
- Completed monthly rate survey packages for the Board of Directors
- Performed monthly cash audits of each teller, along with cash vaults
- Maintained accuracy of the company website
- Trained new employees on various job duties
ASSISTANT OPERATIONS MANAGER
UNION PLANTERS BANK
02.2001 - 06.2003
- Completed monthly security audits
- Trained and assisted co-workers with various job duties
- Maintained branch cash levels to stay within company regulations with a 98% rate of accuracy
- Assisted manager with daily operations
Education
Some College (No Degree) - Organizational Management
Cameron University
Lawton, OKSkills
- Audit report preparation
- Strong customer relations
- Compliance, banking laws and regulations
- Staff Training/Employee Scheduling
- Cash Handling
- Risk Management
- Teller Auditing/Vault Audits
- Financial Services/Strong banking ethics
- Loan Product Expertise
- Supervising Tellers/Universal Bankers
- Account reconciliations
- Complex problem solving
- Constructive Feedback
- Typing and 10-Key Entry
- Strong Relationships
Accomplishments
- Toastmasters International
- Page | 1
Timeline
Branch Manager
Oklahoma Educators Credit Union
01.2023 - Current
Senior Assistant/Assistant Branch Manager
Oklahoma Educators Credit Union
07.2022 - 01.2023
Universal Banker II
Oklahoma Educators Credit Union
08.2021 - 07.2022
Community Health Worker
Shelby County Health Department
11.2017 - 11.2018
Senior Personal Financial Assistant
InTouch Credit Union
02.2017 - 10.2017
COMMUNITY & BUSINESS DEVELOPMENT REPRESENTATIVE
INTOUCH CREDIT UNION
06.2014 - 02.2017
MEMBER SRVS ADMIN/SR
ASST, MEMBER SRVS CONSULT – HOSPITALITY FEDERAL CREDIT UNION
02.2004 - 06.2014
ASSISTANT OPERATIONS MANAGER
UNION PLANTERS BANK
02.2001 - 06.2003
Some College (No Degree) - Organizational Management
Cameron University
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