Overview
Work History
Education
Skills
Timeline
Generic

Tameka Battle

Yazoo City,MS

Overview

11
11
years of professional experience

Work History

Cashier

Walmart
11.2023 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • 20 - 35 hours per week
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Certified Nursing Assistant

Southern Health Care
10.2013 - Current
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • 20 hours a week

Customer Service Representative

Young Williams Child Support
02.2019 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • 40 hours per week

Customer Service Banker

Chime Bank
09.2017 - 01.2019
  • Developed strong relationships with clients, fostering trust and loyalty to the bank over time.
  • Played an integral role in achieving branch-wide efficiency gains through process improvements that streamlined workflows.
  • Managed high-volume call center, maintaining exceptional service standards for all customers.
  • Assisted customers in opening new accounts, resulting in the growth of the bank''s customer base.
  • Managed sensitive client data with discretion, adhering strictly to privacy policies and regulatory guidelines at all times.
  • Collaborated with team members to improve overall branch performance and achieve sales goals.
  • Handled escalated customer inquiries, diffusing tense situations while providing exceptional service.
  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.
  • 20 hours per week

Customer Service Specialist

AT&T
03.2015 - 01.2017
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • 40 hours per week

Assembly Line Worker

Kelly Services
04.2014 - 01.2015
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • 40 hours per week

Education

High School Diploma -

Yazoo City High School
Yazoo City, MS
05.2007

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Reliability and punctuality
  • Customer Relations
  • Time management skills
  • Written and verbal communication
  • Professionalism and Courtesy
  • Conflict Resolution

Timeline

Cashier

Walmart
11.2023 - Current

Customer Service Representative

Young Williams Child Support
02.2019 - 07.2023

Customer Service Banker

Chime Bank
09.2017 - 01.2019

Customer Service Specialist

AT&T
03.2015 - 01.2017

Assembly Line Worker

Kelly Services
04.2014 - 01.2015

Certified Nursing Assistant

Southern Health Care
10.2013 - Current

High School Diploma -

Yazoo City High School

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Tameka Battle