Tameka Bennett
Buford,GA
Summary
Service minded claims professional who focuses on problem solving and strives for technical excellence and superior customer service, to provide unparalleled claims handling.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Fast Tract Claims Representative
AIG
Alpharetta, GA
10.2023 - Current
- Investigate, evaluate and resolve first and third-party auto liability claims, and general liability claims.
- Provide resolution action plans based on the applicable law, coverage, and supporting evidence.
- Provide exceptional customer service to the appropriate stakeholders throughout the life of the claim.
- Maintain and manage a diary system to efficiently manage and resolve assigned claim inventory.
- Demonstrates technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines.
Resolution Manager
Gallagher & Bassett
Duluth, GA
03.2023 - 10.2023
- Investigate, evaluate, and settle moderate to complex claims with minimal supervision.
- Evaluate coverage, liability, damages, and the setting of proper reserves.
- Clearly communicate concise plans of action, and present plans for moving the claim to a conclusion.
- Maintained and managed diary to effectively handle and resolve claim inventory.
Business Owner/Operator
Rolling Soul LLC
Duluth, GA
03.2015 - 03.2023
- Owned and operated a soul food catering company.
- Contracted with Fooda to supply lunch options to companies in the metro Atlanta area.
- Managed operations, budgeting, accounts payable, accounts receivable, and payroll.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Observed food safety and sanitation protocols to reduce germ spread.
- Analyzed customer feedback post-event in order to improve services offered by the catering company.
Tier 2 Escrow, Tax & Insurance Specialist
Assurant
Duluth, GA
04.2014 - 04.2015
- Relayed accurate and detailed information through inbound and outbound calls.
- Maintained escrow accounts by ensuring account was current and up to date.
- Resolved routine and complex issues by performing detailed research.
- Collaborated with insurance carriers and tax offices to resolve discrepancies in insurance and tax payments and or complex issues.
- Took necessary actions to help client regain property once sold at tax auction.
Medical Assistant/Phone Triage
Atlanta OB/GYN
Atlanta, GA
11.2012 - 11.2013
- Assess, screen and responds to patient phone calls, while providing quality customer service on every call
- Observe/record symptoms and changes in the patient’s condition through thorough documentation.
- Phone in or E-scribe prescriptions written by providers.
- Prepare and submit prior authorization paperwork for medications not approved by the patients insurance
- Appointment scheduling, filing, chart management
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Medical Assistant
Roswell OB/GYN
Atlanta, GA
09.2010 - 11.2012
- Assisted provider with Annual exams, STD screens and OB visits
- Administered vaccine injections, birth control injections, hormone replacement and HPV injections.
- Assisted with all in office procedures.
- Patient charting, patient triage and assisting doctors with OB/GYN evaluations using Logician EMR.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Education
Medical Assisting Diploma -
Everest Institute
04.2008
Skills
- Strategic decision making
- Issue Resolution
- Verbal and Written Communication
- Meticulous attention to detail
- Excellent negotiation skills
- Relationship Building
- Analytical skills
Certification
- Licensed Property and Casualty Agent - 2022
Timeline
Fast Tract Claims Representative
AIG
10.2023 - Current
Resolution Manager
Gallagher & Bassett
03.2023 - 10.2023
Business Owner/Operator
Rolling Soul LLC
03.2015 - 03.2023
Tier 2 Escrow, Tax & Insurance Specialist
Assurant
04.2014 - 04.2015
Medical Assistant/Phone Triage
Atlanta OB/GYN
11.2012 - 11.2013
Medical Assistant
Roswell OB/GYN
09.2010 - 11.2012
Medical Assisting Diploma -
Everest Institute
- Licensed Property and Casualty Agent - 2022
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