Tameka Bonty
Covington,GA
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
10
10
years of professional experience
Work History
Medical Billing Collector
Arrowhead Regional Medical Center
Colton, CA
10.2019 - 11.2023
- Processed billing calls and answered questions from patients and third-party carriers.
- Processed online and paper appeal submissions and refund requests.
- Corrected, completed and processed claims for multiple payer codes.
- Assisted in reconciling deposit and patient collections.
- Logged charges and payments.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Researched billing errors and discrepancies to initiate corrective action.
- Established relationships with customers to encourage payment of delinquent accounts.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Processed debtor payments and updated accounts to reflect new balance.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Analyzed customer financial records to determine appropriate payment plan.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
Revenue Cycle Specialist
Kaiser Permanente
Fontana, CA
06.2013 - 10.2019
- Identified and resolved payment issues between patients and providers.
- Contacted responsible parties for past due debts.
- Reached out to insurance companies to verify coverage.
- Balanced and reconciled accounts.
- Developed financial projections and forecasts to guide investment decisions.
- Researched accounts and completed due diligence to resolve collection problems.
- Processed payments and applied to customer balances.
- Quantified debtor balances to avoid late payments and bad credit.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Maintained accurate records of customer accounts, payments and payment plans.
- Established relationships with customers to encourage payment of delinquent accounts.
- Responded to customer inquiries and provided detailed account information.
Education
Bachelor - Business Administration
California State University - Fullerton
Fullerton, CAHigh School Diploma -
Esienhower High School
Rialto, CASkills
- Medical Billing
- Collections Procedures
- Organization and Prioritization
- HIPAA Compliance
- Payment Scheduling
- Payment Posting
- Delinquent Account Notification
- Financial Records
- Revenue Growth
- Medical Records Management
- Electronic Filing System
Timeline
Medical Billing Collector
Arrowhead Regional Medical Center
10.2019 - 11.2023
Revenue Cycle Specialist
Kaiser Permanente
06.2013 - 10.2019
Bachelor - Business Administration
California State University - Fullerton
High School Diploma -
Esienhower High School