Tameka Bradford
Spring Valley,CA
Summary
Over 20 years of experience in managing salaried and hourly staff, focusing on coaching and staff development while implementing quality assurance processes. Proven ability to motivate teams and build rapport across all organizational levels, enhancing engagement and productivity. Strong interpersonal skills with expertise in written and verbal communication. Background includes managing remote teams, international travel for site establishment, and overseeing budgets, payroll, and scheduling, along with human resources experience in recruitment and onboarding.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Paraeducator, Special Education
Cajon Valley Unified School District
El Cajon, California
11.2024 - Current
- Assist educational staff in implementing Individualized Education Plans (IEPs), tracking daily progress, and collecting data on student benchmarks.
- Provide 1-on-1 and small-group instruction to reinforce core lessons, adapting teaching methods to suit individual learning styles.
- Facilitate testing accommodations and supervise students requiring separate testing locations or extended time.
- Execute positive behavior management strategies and de-escalation techniques to minimize disruptions and maintain a safe classroom.
- Prepare instructional materials, organize learning centers, and manage classroom administrative duties like grading and attendance tracking.
- Partner with the behavioral team to implement Applied Behavior Analysis (ABA) programs and personal care routines.
- Reduced behavioral issues in 4 of 5 assigned students.
- Collaborate with educators and support staff to cultivate an inclusive, supportive, and culturally responsive learning environment.
Inbound and Outbound Warehouse Associate
Amazon
San Diego, California
10.2024 - Current
- Streamlined outbound and dispatch operations to enhance efficiency and accuracy.
- Identified processing issues that impacted workflow, earning recognition for problem-solving skills.
- Sought out to train and mentor new associates in effective operational practices.
- Developed efficient methods for processing damaged and returned packages to ensure timely deliveries.
- Provided support services to leadership during absences of leads or other personnel.
- Resolved routing issues in jackpot to ensure timely delivery of misrouted or damaged packages.
E-Commerce Specialist
Self Employed
Spring Valley, California
02.2022 - 12.2024
- Completed over 1,000 transactions over the span of 24 months.
- Ensure customers receive full satisfaction with any inquiries, including but not limited to refunds, exchanges, questions, and complaints.
- Achieved Top Rate Seller status, averaged monthly sales of $6K, with a consistent ROI of 83%.
- Shipped an average of 100 packages monthly, both domestically and internationally, with an item return rate of less than 2.5%.
- Managed buying and selling of goods online via third-party sales venues such as eBay, Shopify, Amazon, Walmart, and other third-party selling applications.
- Efficiently managed over 500 SKUs of inventory using Microsoft and Google Office software.
- Logged and tracked expenses, sales, profit, and loss using Microsoft Office.
Independent Life Insurance Agent
ECA Marketing
San Diego, California
07.2020 - 06.2023
- Conducted thorough needs assessments to identify client insurance requirements.
- Advised clients on life insurance plans, coverage options, and policy terms.
- Processed policy applications while ensuring compliance with regulatory standards.
- Collaborated with underwriters to evaluate risk and secure policy approvals.
- Managed client relationships through regular follow-ups and personalized communication.
- Educated clients on claims procedures and benefits associated with policies.
- Analyzed market trends to uncover new business opportunities for growth.
- Attended seminars and conferences to remain informed on industry developments.
Account Executive
AIG Direct
San Diego, California
02.2019 - 07.2020
- Assisted consumers via calls and online inquiries to obtain life insurance quotes.
- Developed rapport with clients through effective communication to identify needs.
- Maintained and exceeded established sales goals and compliance standards.
- Utilized in-depth product knowledge to explain benefits and assess customer medical history.
- Applied strong attention to detail and time management for optimal decision-making.
- Strategically framed conversations to overcome objections and secure sales.
- Increased sales by 27% within one month post-training by executing full sales cycle.
Account Specialist
AIG Direct
San Diego, California
04.2017 - 02.2019
- Conducted initial reviews of life insurance applications to assess eligibility.
- Verified requirements and prescreened medical and financial inquiries for compliance.
- Managed policy maintenance and followed up on pending case statuses with carriers and brokers.
- Documented and dispatched approvals to brokers efficiently.
- Collaborated with sales department and carriers to identify alternative placements for declined cases.
- Verified and submitted contracts to ensure accuracy and completeness.
- Oversaw pending written approvals and issued applications to maintain workflow.
- Achieved high client satisfaction by resolving account issues swiftly and providing outstanding service.
Sales and Quality Assurance Manager
Carroll Enterprises, Inc.
San Diego, California
04.2016 - 09.2016
- Managed team of supervisors to ensure compliance with legal and regulatory policies during client interactions.
- Developed a quality assurance program to establish standards and procedures organization-wide.
- Trained direct reports to effectively monitor and critique sales agents' and case managers' calls.
- Coached supervisory staff on addressing quality issues within departments.
- Generated reports analyzing company trends to inform executive leadership decisions.
- Implemented orientation and training programs for new hires.
- Conducted quarterly and annual evaluations of all salaried and hourly employees.
- Delivered consistent quality training, including telephone skills and client communication techniques.
TeleApp Supervisor
Carroll Enterprises, Inc.
San Diego, California
12.2013 - 04.2016
- Managed daily operations of remote insurance team, ensuring timely completion of life insurance applications.
- Hired, trained, coached, and appraised direct reports to enhance team performance.
- Initiated distribution of daily assignments to optimize workflow efficiency.
- Organized department-specific workflows for streamlined processing of telephone application policies.
- Prepared and implemented initiatives aimed at achieving planned goals and objectives.
- Oversaw office facilities, technology, and staff to meet operational targets.
- Provided consistent training on telephone skills and client communication through remote monitoring.
- Counseled and disciplined team members in accordance with HR policies as needed.
Quality Assurance Supervisor
Carroll Enterprises, Inc.
San Diego, California
02.2012 - 12.2013
- Supervised local and remote teams of licensed insurance agents processing life insurance applications.
- Conducted daily quality assurance observations and monthly staff evaluations to ensure adherence.
- Trained new hires on quality assurance policies and procedures for increased productivity.
- Developed and implemented quality assurance programs tailored for sales campaigns.
- Designed analytical reports evaluating campaign initiatives and call data to boost sales.
- Provided individualized coaching and training for employees and agents to enhance performance.
- Delivered performance feedback and recommendations to management for strategic improvements.
- Established recognition programs that incentivized high-performing staff members.
Education
Bachelor of Arts - Design And Architecture
Design Institute of San Diego
San DiegoSkills
- Effective communication
- Regulatory compliance
- Analytical thinking
- Strategic planning
- Training and development
- Team collaboration
- Adaptability
- Problem solving
- Team leadership
- Process optimization
- Project coordination
Previous Work Experience
Administrative Coordinator
Alvarado Hospital, San Diego, CA
- Liaised between the Plant Operations department director and hospital staff to enhance communication.
- Directed daily activities of maintenance and biomedical staff for optimal performance.
- Created monthly work schedules for department staff to ensure adequate coverage.
- Assisted in conducting annual evaluations for department staff to support performance management.
- Collaborated with human resources on new hire processes and employee performance management.
- Managed timely submission of necessary documentation for permits related to equipment.
- Oversaw budget management for six departments, approving or denying purchases and expenses.
- Processed and tracked all purchase orders and invoices for accounts payable and receivable.
Quality Assurance Coordinator
Nextel Comminucations / Teletech Holdings, Inc. Hampton, VA
- Performed quality assurance observations and monthly evaluations across the business.
- Designed and developed a database tracker to record call types and customer interactions to improve the customer experience.
- Collect, analyze, research, and interpret data to improve the evaluative aspects affecting QA performance in the representative base.
- Provided feedback and counseling to representatives, supervisors, and managers.
- Held meetings with representatives to obtain suggestions for improving performance and recognition programs.
- Ensure compliance with internal and external policies, procedures, and call quality standards.
- Actively participate in the pre-employment and employee selection process.
- Train new hires and new supervisory staff on policy and procedure.
- Travel to new call centers to train new staff on policy and procedure.
- Supervise representatives and team leads during special projects as assigned.
Quality Assurance Specialist
West Teleservices, Hampton, VA
- Supervised 15-25 representatives daily to implement policy changes effectively.
- Monitored calls alongside representatives to deliver immediate feedback and coaching.
- Conducted monthly evaluations for all assigned representatives, ensuring performance accountability.
- Developed action plans and counseling strategies tailored for individual representatives.
- Established rewards and recognition programs to motivate representatives and staff.
- Collaborated with management to enhance customer service quality through weekly training sessions.
- Facilitated daily quality assurance observations to uphold service standards.
- Responded promptly to customer escalations, ensuring high levels of satisfaction.
Certification
- CPR & First Aid - San Diego County Office of Education
Timeline
Paraeducator, Special Education
Cajon Valley Unified School District
11.2024 - Current
Inbound and Outbound Warehouse Associate
Amazon
10.2024 - Current
E-Commerce Specialist
Self Employed
02.2022 - 12.2024
Independent Life Insurance Agent
ECA Marketing
07.2020 - 06.2023
Account Executive
AIG Direct
02.2019 - 07.2020
Account Specialist
AIG Direct
04.2017 - 02.2019
Sales and Quality Assurance Manager
Carroll Enterprises, Inc.
04.2016 - 09.2016
TeleApp Supervisor
Carroll Enterprises, Inc.
12.2013 - 04.2016
Quality Assurance Supervisor
Carroll Enterprises, Inc.
02.2012 - 12.2013
Bachelor of Arts - Design And Architecture
Design Institute of San Diego