Tameka Brown
Mesquite,TX
Summary
Adaptable professional with a proven ability to swiftly acquire and apply new knowledge in diverse environments. Demonstrates strong communication skills and a robust work ethic, fostering effective collaboration within teams. Committed to continuous learning and navigating change to enhance organizational outcomes. Eager to leverage skills in a dynamic team setting to contribute to strategic goals.
Overview
20
20
years of professional experience
Work History
Payment Application Specialist
Atmos Energy
Dallas, TX
10.2005 - Current
- Assist in the completion of the Payment Option Guide.
- Prepare and maintain daily reports on items open, processed, and resolved, and send reports of US Bank errors daily.
- Research and locate missing payments in Advantage, Banner, and SAP to resolve customer inquiries.
- Serve as a liaison between the company and internal and external customers.
- Balance daily activity of funding for customer payments utilizing the CIS system.
- Process complex sales tax credit, deposits, and adjustments to provide accurate billing to accounts.
- Compile and maintain a banking exception report.
- Refer complex issues to proper departments when needed.
- Research and resolve complex meter reading and service order issues.
- Work with field personnel to exchange information to determine the correct resolution. Calculate customer billing to verify exactness.
- Thoroughly understand billing issues to perform cancel and re-bill transactions and to adjust accounts.
Assistant Manager
Fowler Management Services
Lancaster, TX
05.2023 - 06.2024
- Process applications, Collect/Post monthly rent, Walk ready units, Renew leases, Screen prospects, Follow-up calls/inquiries.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared lease agreements, collected security deposits, and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Processed move-outs by completing final walkthrough, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
- Received rent payments and tracked transactions in accounting software.
- Coordinated maintenance and repair requests, and contacted contractors for bid proposals.
- Managed day-to-day activities involving tenants, subcontractors, and property management.
Affordable Housing Coordinator
Avenue 5
- Made referrals to utilize community resources for resident's needs.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Maintained residential tenancy agreements for renewal or termination following program guidelines.
- Assisted with the development and implementation of housing policies and procedures.
- Provided support to tenants in resolving any issues or concerns regarding their living environment.
- Assessed tenant eligibility for housing assistance programs based on established criteria.
- Organized and maintained accurate records of housing contracts, leases, and rental agreements.
- Coordinated tenant move-in and move-out activities including inspections, paperwork processing, and related tasks.
- Processed rent payments from tenants according to lease terms and rental agreements.
- Collaborated with local government agencies on initiatives related to affordable housing availability.
- Processed applications for new tenancy in accordance with relevant laws and regulations.
- Ensured that all necessary documents were collected prior to approving a new tenancy agreement.
Leasing
Marquis Group
- Assists with leasing apartments to prospective tenants.
- Marketing properties
- Preparing lease documents, screening prospective tenants to qualify them.
- Renew leases with current tenants.
- Perform managerial duties concerning the property as directed, including the collection of rent payments and security deposits.
- Keeping residents informed of any changes to rental agreements or upcoming property issues, tax credit units.
Education
Some College (No Degree) - Business Administration
Eastfield College
Mesquite, TXAssociate of Arts - Business Administration And Management
Trinity Valley Community College
Athens, TXSkills
- Task Prioritization and Efficiency
- Microsoft Office Suite
- Property Management
- Document Preparation
- Background Check Process
- Customer Service
- Relationship Building
- Resident assistance
- Team Collaboration
- Community Engagement
- Property Marketing
- Dispute Resolution
- Investigative research
- Microsoft Excel
- General Ledger
- Payment posting
Accomplishments
- Employee of Quarter - 2008
- Served on the EAPC for 2 years
- Member of the Safety Committee
- Responsible for events to help Senior Source
- Certificate of Merit for Superior Achievement in Leadership in United Way Food Drive Certified CEO
- Customer Experience Owner
- Received Biggest Heart Award
- Served on Wellness Committee for 2 years
Timeline
Assistant Manager
Fowler Management Services
05.2023 - 06.2024
Payment Application Specialist
Atmos Energy
10.2005 - Current
Affordable Housing Coordinator
Avenue 5
Leasing
Marquis Group
Some College (No Degree) - Business Administration
Eastfield College
Associate of Arts - Business Administration And Management
Trinity Valley Community College
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