Tameka Bryant
Shreveport,LA
Summary
Highly organized and motivated employee with exceptional customer relation skills and a talent for problem-solving. Committed to elevating customer relations as a customer service representative. Adept at leading and resolving issues, optimizing operations to reduce expenses and foster organizational efficiency. Demonstrates independent decision-making abilities and sound judgment, consistently making positive contributions to company success.
Overview
4
4
years of professional experience
Work History
K12 Virtual Learning Coach
LAVCA
03.2020 - Current
- Integrated cross-curricular elements into lessons, providing students with a well-rounded education and reinforcing connections between subjects.
- Supported struggling learners with targeted instruction, resulting in increased academic achievement.
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Main Banker
Bally's Casino
11.2022 - 05.2023
- Maintained a balanced main bank by conducting daily audits and reconciliations.
- Prepared detailed reports on Main Bank activities as required by management, providing valuable insights into operational performance trends.
- Assisted in training new Main Bankers, sharing knowledge of best practices and fostering a supportive learning environment.
- Streamlined the process for handling credit applications, resulting in quicker turnaround times for customers seeking credit extensions.
- Reduced potential for errors in transaction processing by double-checking calculations and records before submitting them for final approval.
- Organized currency inventory effectively, making certain that adequate amounts were available at all times for casino operations needs.
Customer Relation Associate
ACT
05.2022 - 12.2022
- Handled an average of 100 escalations per day, engaging with customers in a friendly, courteous, and professional manner
- Responded to more than 50 customer service inquiries, including a large percentage of self-service calls.
Customer Service Representative
BJB Credit
10.2020 - 05.2021
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
Education
HiSet Diploma -
Bossier Paris College (BPCC)
Bossier City, LA05.2016
Skills
- Customer service
- Microsoft office
- Communication skills
- Sales
- Guest services
- Hospitality
- Microsoft word
- Typing
- Cash handling
- Writing skills
- Computer literacy
- Windows
- Computer skills
- Cashiering
- Front desk
- Supervising experience
- Problem-solving skills
- Verbal and written communication
- Project Management
- Client Relationship Building
- Account Reconciliation Proficiency
Timeline
Main Banker
Bally's Casino
11.2022 - 05.2023
Customer Relation Associate
ACT
05.2022 - 12.2022
Customer Service Representative
BJB Credit
10.2020 - 05.2021
K12 Virtual Learning Coach
LAVCA
03.2020 - Current
HiSet Diploma -
Bossier Paris College (BPCC)
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