Tameka Capers
Staten Island
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Hardworking and passionate job seeker with strong prioritization ability eager to secure an entry-level Medical Assistant position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Caregiver
Angel Care INC
05.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Caregiver
Signature Care
09.2023 - 05.2024
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Customer Service Representative
Family Dollar
11.2022 - 03.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Sought ways to improve processes and services provided.
Cashier
JCPenney
02.2022 - 11.2022
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Customer Service Executive
Blue Cross Blue Shield Of NC
06.2019 - 01.2022
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Waitress
Alpine Golf Course
02.2019 - 05.2019
- Processed orders and sent to kitchen employees for preparation.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cashier
Walmart
08.2017 - 11.2018
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Monitored self-checkout systems and provided help in resolving complex problems.
Cashier
Halloween City
08.2016 - 10.2016
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
Crew Member
Wendy's Fast Food
10.2015 - 06.2016
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
Intern
Neet's Sweets
06.2014 - 11.2015
Baking Assistant
Neets Sweets
06.2014 - 11.2015
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Backed up servers by setting up trays and completing some food deliveries.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
Education
High School Diploma -
Commonwealth High School
Charlotte, NC06-2018
Skills
- Patient Assessment & Care
- Time Management
- First Aid Procedures
- People Skills
- EHR Software
- CPR
- Medical Terminology
- Organizational Skills
- Takes Initiative
Skills
- Food Running
- Table Bussing
- Problem-Solving Ability
- Customer Service
- Billing Adjustments and Refunds
- Prioritization
Certification
- Adult and Pediatric First Aid/CPR/AED
- Home Health Aide (HHA) Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Timeline
Caregiver
Angel Care INC
05.2024 - Current
Caregiver
Signature Care
09.2023 - 05.2024
Customer Service Representative
Family Dollar
11.2022 - 03.2023
Cashier
JCPenney
02.2022 - 11.2022
Customer Service Executive
Blue Cross Blue Shield Of NC
06.2019 - 01.2022
Waitress
Alpine Golf Course
02.2019 - 05.2019
Cashier
Walmart
08.2017 - 11.2018
Cashier
Halloween City
08.2016 - 10.2016
Crew Member
Wendy's Fast Food
10.2015 - 06.2016
Intern
Neet's Sweets
06.2014 - 11.2015
Baking Assistant
Neets Sweets
06.2014 - 11.2015
High School Diploma -
Commonwealth High School
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