Tameka Cockrill
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
21
21
years of professional experience
Work History
PES ACCOUNT MANAGER
Symplr
03.2023 - Current
- Prepare hospital privileges and licensing applications on behalf of providers for hospital affiliation, DEA and CDS
- Communicate and advise provider or designated contact person of the sequential steps needed to begin the process, through completion and set timeline expectations
- Maintain necessary logs, lists, records and current documentation, scanning all related documents in the CARE, Spayer and Netsuite system
- Prepare and distribute reports and status notes to designated contact person in order to communicate the progress of approvals
Realtor
Diamond Realty Brokers
05.2018 - Current
- Coordinate appointments to show homes to prospective buyers
- Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates
- Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms
- Assist buyers with finding ideal homes by assessing needs, requirements, and budgets
- Review real estate laws to remain knowledgeable about the real estate market
- Advise clients on market conditions, prices, mortgages, legal requirements and related matters
- Promote sales of properties through advertisements, open houses, and participation in multiple listing services
- Coordinate property closings and oversee signing of documents
- Prepare documents such as representation contracts, purchase agreements, closing statements and several other documents
- Display commercial and residential properties to clients and explain their features
- Compare recently sold area properties to determine competitive market prices
- Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
- Negotiate, facilitate, and manage real estate transactions
- Maintain connections with clients to encourage repeat business and referrals
Community Outreach Specialist
Devoted Health
07.2022 - 03.2023
- Responsible for opening doors for sales and marketing opportunities in the community for Devoted Sales Agents
- Build relationships with community influencers and gatekeepers to venues where Devoted sales agents can prospect and be a part of the senior population
- Ensure market comprehension and adherence to Medicare marketing guidelines and compliance regulations
- Assist internal and external sales agent's development of marketing plans and strategies
- Deliver Medicare educational presentations at community events to seniors
- Work with provider groups for co-op marketing
- Track results and ROI on local marketing
- Collaboration with internal and external stakeholders to achieve intended results
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution
- Connected individuals with available and relevant resources
Provider Relations Representative
ATRIO Health Plans
10.2021 - 05.2022
- Lead provider relations communication efforts in the development and delivery of positive and productive relationships with all provider networks
- Serve as a point of contact for all provider types in resolving escalated issues
- Cultivate and maintain a collaborative working relationship with contracted providers and delegated network providers and administration
- Assist providers in understanding contractual obligations
- Schedules and leads provider education and presentations in assigned territories
- Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities
- Answered provider inquiries via email, telephone and written correspondence
UnitedHealth Group
Provider Relations
05.2017 - 09.2017
- Responsible for the full range of provider relations and service interactions working on end-to-end provider claim and call quality
- Design and implement provider relationships between the health plan and business office managers
- Responsible for identifying gaps in network composition contracting and development staff in prioritizing contracting needs, involved in identifying AR and researching and remediating claims
- Responsible for assuring an effective Quality Management System by establishing prevention base system while focusing on the continuous improvement model
- Responsible for ensuring that all procedures and processes are in compliance with the Code of Federal Regulations, Medicare and Medicaid regulations
- Assure each facility is abreast of processes and procedures regarding health plan
- Educate providers face-to-face, town halls and webinars
- Participate on the eligibility and patient liability project with TennCare to ensure updates and corrections
Provider Credentialing Consultant
Symplr
12.2011 - 05.2017
- Symplr provides credentialing/enrollment services, managed care consulting services to individual physicians, physician groups, hospitals employing or recruiting physicians under income guarantee arrangements and billing companies
- Experience in licensing and hospital privileges
- Enrolled providers and Medicaid, Medicare and private insurance plans
Provider Advocate, Choices Long Term Care
UnitedHealth Group
08.2009 - 12.2011
- Headed up the CHOICES Long Term Care network for the Nursing Facilities and Home and Community Base Services providers in Middle, TN
- Ensured that all procedures and processes were in compliance with the code of Federal Regulations, Medicare and Medicaid regulations
- Participated on the eligibility and patient liability project with TennCare to ensure updates were correct
- Educated providers face-to-face, town halls and webinars
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Conducted regular reviews of operations and identified areas for improvement
Provider Relationship Manager
Americhoice
11.2007 - 08.2009
- Maintained relationships between the health plan, physicians, hospitals, ancillaries and practice managers
- Educated providers on the physician portal, claim submission, ICD-9, CPT procedural coding and uniform billing practices
- Kept abreast of CMS rules and regulations
- Identified gaps in network composition, contracting needs, contracting and development, involved in identifying AR, researching and remediating claims
- Generated awareness regarding the company's products while focusing on the following key responsibilities; provided education to eligible provider groups, organized health fairs to educate the community and school events
- Built and maintained relationships with new and existing clients while providing high level of expertise
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Participated in industry events and trade shows to promote products and services
- Created and maintained databases to track customer discussions and preferences for accurate, updated records
- Facilitated workshops and seminars to educate customers on product features and benefits
Supervisor, Provider Enrollment
Community Health Systems, CHS
02.2007 - 11.2007
- Distributed and monitored team members' workload and created plans of action to redistribute projects as needed when workload was unbalanced
- Interviewed, hired and trained new employees
- Managed schedules and paid time off
- Advised physicians with practice start-up questions and state specific regulations
- Assisted with hospital acquisitions and performed due diligence for enrollment needs
- Coordinated and executed provider enrollment processes for multiple states; Actively assisted in projects working with all levels of management including CEO's, Administrative Assistants, medical staff, and physicians to achieve desired outcome.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Achieved results by working with staff to meet established targets
Enrollment Specialist
Community Health Systems, CHS
02.2003 - 11.2007
- Enrolled physicians into numerous insurance plans within several different states
- Handled change of ownership for Medicare groups.
- Helped train new employees along with managing own accounts
- Updated, entered and reviewed customer data.
- Communicated effectively via telephone, email and in person with prospective customers
- Reviewed statistic enrollment data and prepared reports
Education
Bachelor of Science - Healthcare Administration
Tennessee State University/Meharry Medical College
Nashville05.1998
Skills
- Realtor
- Healthcare
- Provider Relations, Credentialing
- Human Resources, Recruiter
- Contracts, Operations
- Training Development, Quality Assurance
- Sales Analysis
- Client Relationship Management
- Account Management
- Contract Negotiation
Timeline
PES ACCOUNT MANAGER
Symplr
03.2023 - Current
Community Outreach Specialist
Devoted Health
07.2022 - 03.2023
Provider Relations Representative
ATRIO Health Plans
10.2021 - 05.2022
Realtor
Diamond Realty Brokers
05.2018 - Current
UnitedHealth Group
Provider Relations
05.2017 - 09.2017
Provider Credentialing Consultant
Symplr
12.2011 - 05.2017
Provider Advocate, Choices Long Term Care
UnitedHealth Group
08.2009 - 12.2011
Provider Relationship Manager
Americhoice
11.2007 - 08.2009
Supervisor, Provider Enrollment
Community Health Systems, CHS
02.2007 - 11.2007
Enrollment Specialist
Community Health Systems, CHS
02.2003 - 11.2007
Bachelor of Science - Healthcare Administration
Tennessee State University/Meharry Medical College
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