Tameka Coleman
Cathedral City,CA
Summary
Experienced Medical Office Manager with deep understanding of healthcare administration and patient care coordination, with 19 years of experience. Focused on streamlining office operations to increase efficiency and service quality, while maintaining strong relationships with patients and medical professionals. Previous work resulted in improved operational workflows, increased patient satisfaction, and strengthened compliance with healthcare regulations. Skillset includes strategic planning, staff management, financial oversight, and communication skills.
Overview
19
19
years of professional experience
Work History
Office Manager/Receptionist
Dr. Aneta Stirling
Rancho Mirage, CA
11.2005 - Current
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained confidential records relating to personnel matters.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Developed and implemented a new filing system for medical records, resulting in improved patient care.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
Education
High School Diploma -
Palm Springs High School
Palm Springs, CA06-1994
Skills
- Organization and Time Management
- Cultural Awareness
- Analytical and Critical Thinking
- Customer Relations
- Problem-Solving
- Customer Service
- Verbal Communication
- Friendly, Positive Attitude
- Organizational Skills
- Social Perceptiveness
- Multitasking
- Dependable and Responsible
- Team Leadership
- Conflict Resolution
- Patient Registration
- Staff Scheduling
- Patient Needs Assessment
- Patient Demographics
- Medical terminology knowledge
- Effective Multitasking
- Team Leadership and Motivation
- Strong interpersonal skills
Timeline
Office Manager/Receptionist
Dr. Aneta Stirling
11.2005 - Current
High School Diploma -
Palm Springs High School
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